1DegreeN

If it was sent EMS, (or the Polish equivalent service) the tracking data will show when it reaches Thailand and track it through customs. If there's too much tax to be paid, or customs want to inspect the goods to determine how much tax is due, you'll have to go to your nearest Customs House to collect it and pay the duty. When sending stuff to Thailand via post I have sometimes experienced long delays before the item is actually shipped out of the country. Tracking normally records when the item leaves the country of origin and if you've had no update on your tracking info my guess would be the item is sitting in a warehouse waiting until the next shipment is ready for export.

Trying to login today from my PC using the username and password option, instead of the "Your account has been closed" response I now get a message "Your account is under protected status. Please complete the unfreezing process by ..." and that's all it shows so very useful. On the PC login prompt I noticed there is an option to login with Password or Phone number. I hadn't noticed that before. I can login from the PC using the phone number with SMS OTP and it is just like using the phone app. The account has my full name but there is no Order history, the address book is empty and payment options are missing and it doesn't have my email address. I then tried the app and changed the login to use the username/pwd and was prompted to unfreeze the account by adding my phone number and receiving an SMS. That completed on the phone but the account is still missing all the details and when I try to login from the PC again I still get the "protected status" response. Ho hum.

They have an IT problem, my account is affected. The risk is not the integrity of the app per se but the processing of any transactions while my account is still affected.

After two days of trying, a miracle this morning and I got through to Lazada customer care on the first ring of the first call. They told me that their engineers acknowledge that there is a problem with Lazada Thailand and they are working on it. They ask for our patience while they resolve it. After living several years in Thailand I have lots of patience. In my case although I can't login from a PC, the android mobile app reported my account as frozen, not locked, and allowed me to unfreeze it with an SMS code. However, although all my account details appear to be correct, the Order history and Message history have disappeared. I reckon there could be a risk using the app so I'm going to wait until Lazada give the all clear before doing any more shopping. I discovered my account was locked on Saturday and curiously I received an email from Lazada that morning refunding my last order because of late fulfillment by the seller. That's the first time I've had a refund, I wonder if it somehow triggered the problem with the account.

My account has been closed too, I placed orders last week OK but on Saturday morning the account was closed. I suspect some IT problem, or perhaps a policy change if only falang accounts are affected. Ridiculous that their customer care hotline is only open M-F and there's no online chat support.

If you check your Microsoft account manager page (account.live.com), under Security there is an option to "Show Sign-In Activity". For myself, and I think I will be typical, it shows 2 or 3 attempts every hour every day to hack into my account, from all around the world.

I don't know if this was or still is true but when I got my kindle a few years ago I read that, because kindle books have country specific licensing, you need to be e.g. a UK resident to purchase kindle books from Amazon UK. If Amazon discovered you were not in fact UK resident (e.g. because you use a non-UK credit card to purchase), they will disable your account and you lose access to all your kindle library. Could be an urban myth.

It may not help the OP but I can share my experience to add to the mix. Five years ago when I renewed my 2 yr licence to a 5 yr, Prachinburi immigration did not issue any certificate of residence so I went through the process of getting a yellow tabien baan and DLT accepted that. Last week I went to renew again and this time DLT refused to accept the yellow book and told me to go to immigration to get the letter. At immigration they said sure, no problem, and I got it in 20 minutes for no fee.

You could try SAXO in Singapore. They sometimes hold seminars in Bangkok. I'm a Brit resident here, opened an account with them with no problems.