d4291797

Sorry, i went into a little rant about the usual "can't speak English, so i'm not buying stuff off them" comment.
 
Then i got way laid (and reminded) by the multitude of problems that modern BMW motorcycles have had, yours just a micro example amongst hundreds, nay thousands of examples.
 
I do humbly apologize for butting in on your thread on BMW "customer service" and apologize profusely.
On bended knees.
 
Hopefully, you reach a satisfactory conclusion and find that BMW stop sticking it to you in the rear.......

Many thanks jackdd


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Maybe better contact BMW Germany:
https://www.bmw-motorrad.de/de/public-pool/content-pool/privacy/privacy-subpage-weblink-c.html
E-Mail: [email protected]

Forget BMW Thailand. Go to BMW Germany.
They know what social media is ... need I say more.
Take lots of pics, document every bike fault as to date and time, document every action - or lack of - by each party every step of the way.
Then - if and when push comes to shove - you will have a detailed record of events to publish, with a history to back it up.
BMW CNX have had a terrible record for a long time.

Forget BMW Thailand. Go to BMW Germany.
They know what social media is ... need I say more.
Take lots of pics, document every bike fault as to date and time, document every action - or lack of - by each party every step of the way.
Then - if and when push comes to shove - you will have a detailed record of events to publish, with a history to back it up.
BMW CNX have had a terrible record for a long time.

Forget BMW Thailand. Go to BMW Germany.
They know what social media is ... need I say more.
Take lots of pics, document every bike fault as to date and time, document every action - or lack of - by each party every step of the way.
Then - if and when push comes to shove - you will have a detailed record of events to publish, with a history to back it up.
BMW CNX have had a terrible record for a long time.

The 310 series of BMW has been plagued with serious manufacturing issues even before release and was delayed for months. Then I think they had one or two recalls shortly after. 310cc singles branded BMW but made by an indian company for the price of a 470 twin Honda. Not a very enticing offering to me imho.
 
That being said, I had pretty much the same situation with my Ducati. Oil spill due to a nut coming loose within the first 24h. Dealer tried to clean it but did a horrible job, bike was still full of oil in many places. Ducati Thailand offered me a 30k voucher for the hassle. I said I'd rather have a new bike. Who knows what happened to the inside of the engine when it was running on low oil. There was lots of smoke. They would have had to strip down the bike completely and ensure all engine components are still up to spec. I told them I don't trust the bike as obviously someone at QA didn't do their job and checked the bike before it left the factory and that this was a safety hazard. The insurance guy who came even said it was a miracle I didn't crash due to the oil leaking onto the tire and rendering the rear break unusable. The dealer relayed that to Ducati Thailand and eventually they gave me a new bike.
 
An oil leak can be a serious issue for an engine. It can be easily damaged if running low on oil. And oil spilling around on the bike can be a big safety hazard. So IF they can prove to you (by stripping the bike into components) that everything is up to spec after running with low oil AND them ensuring that no oil is anywhere left where it shouldn't (e.g. breaks), then maybe you could accept that. Plus something for your hassles of course.
 
The dealer wont want to do all that work, it would take several days for a mechanic. And I would bet that they are not even capable of performing the engine check. They would likely just top up the oil, give it a wash, connect it to the computer and see if it runs OK.
 
I think you have a reasonable chance to get a new bike although I have no experience with BMW in Thailand. Your bike clearly also failed to have a proper QA check done and who knows what else they missed? Oh and what Ducati also offered me was an extended warranty, you should maybe ask for that as well if you can't get a new bike in the end. BMW Germany is known for doing the right thing in cases like this one, the Thai dealers not so much. So if you don't get an acceptable solution, escalate it up until it reaches someone from BMW proper. Once that happens, you will see the dealer changing their mind quickly. Plenty of dealerships in Thailand have lost their license in the past. Barcelona BMW in Phuket was closed a few years ago.
 
Good luck!

Guys I have contacted Motorad Bangkok re this issue, at this time I am getting no further response from them.

Yes it seems oil is weeping from the rear of the cylinder head, it obviously left the factory like this.

This is so disappointing for a brand new bike, the only proper solution is to offer replacement, as some wear and tear is bound to take place ,when a top end strip is embarked on.
Different if the bike was two years old, but 1 day!!!

I have to say , for a short rider, this bike is truly amazing.

Frustrating ,that it will be a wee while before I can enjoy it.


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Guys I have contacted Motorad Bangkok re this issue, at this time I am getting no further response from them.
This is very very disappointing support for this brand!

Yes it seems oil is weeping from the rear of the cylinder head, obviously left the factory like this.

At this time no one seems to want to be accountable, in as much for an issue of this gravity, with a brand new bike, the only proper solution is to offer replacement.
Different if the bike was two years old, but 1 day!!!


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Advice appreciated.
 
I have just purchased a new BMW 310R from Barcelona BMW Chiang Mai.
 
Having travelled about twenty kilometers I notice an oil pool under the bike.
Thinking the dealer may have spilt oil ,on the initial fill, the area was cleaned and the bike test ridden.
 
Sadly more oil apparent.
 
OK it seems I have a leaking head gasket, this is going to involve a top end strip on a bike that is days old!
 
Now my wish is for the bike to be replaced with a new one, or money refunded.
 
BMW dealership apsolutely refuse , saying they wish to repair and return my bike.
 
Does anyone have advice re how I stand regarding refund or replacement, under the Consumer Protection act.
 
 
Cheers.
 
 
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Advice appreciated.

I have just purchased a new BMW 310R from Barcelona BMW Chiang Mai.

Having travelled about twenty kilometers I notice an oil pool under the bike.

Thinking the dealer may have spilt oil ,on the initial fill, the area was cleaned and the bike test ridden.

Sadly more oil apparent.

OK it seems I have a leaking head gasket, this is going to involve a top end strip on a bike that is days old!

Now my wish is for the bike to be replaced with a new one, or money refunded.

BMW dealership apsolutely refuse , saying they wish to repair and return my bike.

Does anyone have advice re how I stand regarding refund or replacement, under the Consumer Protection act.

Cheers.

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Make no mistake there is just nothing to touch the Focus for driving appeal.

Streets ahead of tinny ,boring , gutless Jappers!

This car is a rocket ship, with handling streets ahead of anything in its class.

To do better ,you would need to spend over double!

Sadly Ford dropped the ball , persevering with Fiesta and early model Focus , with powershift gearbox.

But they are market leaders with the Ranger, despite the Ford haters!

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Surely if, and its a big if, they want to get serious for once, to sort the road toll.

Then a total look at the whole transport scene should be done!

From over loaded vehicles, illegally modified vehicles, ie jacked up utes, and insane overhanging wheels.

Contributing to dangerous handling.

Massive penalties for overtaking on double yellow lines, especially on blind corners.

Yes seat belts, and of course passengers carried in the back of utes and trucks.

Sadly I can not see this happening, its almost going against local culture, where life is cheap!

Yes I can just see the bike rental shops refusing to take money, and allow unlicensed   hires of bikes out on the roads.

Again a big blow to the tourist industry.

But there is a big picture to be looked at, if this insane road toll is to be reduced.

Money will be the deal breaker here!!!

Ok I have written to the Ford Thailand CEO and marketing manager, explaining the situation very clearly.

The latest drama is, to sweeten the deal for us ,to continue with the purchase of this car.
Ford offered to include a five year warranty.
Which we accepted, paid cash and departed.

Now Ford are telling us ,after serious dialogue with them, “we will only give you three years”.

For info the extended two year warranty costs 28500 baht ,and is considerable peace of mind.

For some reason Ford customer service in BKK apsolutely refuse to reply to my emails and put any dialogue in writing.

The car is fantastic, we love it.

But this dishonest behavior from a so called reputable company leaves a very bad taste!


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Thank you Just Wierd, do you by any chance have email etc?
Any help appreciated. Cheers


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Hi topt, correct initially a dealer issue.
But we feel this matter is not going to have a fair and satisfactory resolve at the dealership .
Therefore it needs to be taken to a higher level.

I have to add that the Focus 1.5 ecopower is a fantastic drivers car!
Very underrated.


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Hi Joe W , I hear what you are saying, a very valid point.
However without going into to much detail.
The issue here, is that we paid a deposit, this went into a sales girls personal account, since then we find the vehicle has been totally miss represented.
So hence the reason for wanting contact details of someone above dealer level, to hear our valid issues.


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Hi topt, correct initially a dealer issue.
But we feel this matter is not going to have a fair and satisfactory resolve at the dealership .
Therefore it needs to be taken to a higher level.


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Appreciate you advice canthai55 seems dealers for some reason are unwilling to order stock they don’t have.


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I hear what you are saying, but since Ford CNX would not order the color we wanted, we had no choice but to fly South and trust honesty.
Obviously complicating the situation.


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Appreciate your input Transam!

However this matter I want dealt with at a senior level.
In a nut shell , we ordered a new car, only to be palmed off with a vehicle that was possibly used as a demo car, 50 km on speedo, had on close examination two body imperfections.
On arrival at Ford, car filthy, no window tint as requested, (deposit had been paid!
No plates.
Yes we did get a bit of a discount.
But the vehicle I feel ,was totally misrepresented.
Feeling somewhat cheated.


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Please can someone help me.

I have a serious issue re a purchase of a Ford Focus.

Help appreciated, re email contact info.

Cheers

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You must be in need of an eyesight test 3 serious accidents come on we used to see that on one trip to bk and  the same going home again

Basically common sense!
Recommend you go to a stationary shop, get a copy of your passport laminated, leave the original in hotel safe!
Only carry the amount of cash you think you will need for the evening, don’t carry phone or credit cards, wallet etc!
Yes be aware confirming the gender of ladies!
Don’t get drunk late at night.
For the most part Thailand if you are sensible is a very safe destination.
Enjoy!


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Mine call successful farmers cars anything that is not Porsche, Benz or BMW !