They are telling people in Sriracha that you need this to continue your coverage I've got two friends that went through it. I don't disagree with you it's just different offices play by different playbooks. I had problems in Sriracha also and had to go up to Rayong where they couldn't have been friendlier. So much easier if all the organizations played by the same Playbook and each office couldn't adjust the rules to fit themselves.