Has anyone else noticed this? Lately, none of the 7-Eleven stores in my area are giving receipts at all.
Sometimes I get a tiny slip with just a barcode. Other times — nothing. The cashier just takes your money, gives your change, and stares at you like the transaction is complete. When I ask for a receipt (or even the barcode slip), I get blank looks or a confused “Huh?” from the staff.
Only after prompting, or if a supervisor intervenes, do they hand over the mini-slip — and even then, it’s unclear what I’m actually getting.
One staff member recently told me, “It’s digital now,” but didn’t elaborate. That’s all fine and good if we can actually see what we paid for — but we can’t. There’s no visible itemized list, no total breakdown, and no confirmation the cashier rang everything up correctly.
I’ve lived in Thailand long enough to know that mistakes at checkout happen. Items get miscounted, scanned twice, or not discounted properly. At 7-Eleven — where many of the staff are very young and under-trained — it’s not uncommon. I don’t want to be rude about it, but without a receipt, we’re just expected to trust that everything was rung up accurately every single time.
I also use my wife’s phone number for the ALL Member points system, but I have no idea where the receipts are supposed to go. The ALL Member app is still mostly in Thai, and it’s unclear how (or if) those receipts are even visible.
What I don’t understand is — why 7-Eleven? Every other store still gives receipts. Restaurants give receipts. Even street vendors often write a bill if you ask. But CP Group’s flagship retail chain just… stopped?
I’m not against digital progress. I like e-wallets. I like loyalty apps. I’m not some anti-tech complainer. But this feels like a quiet policy change with zero communication and no way to verify a basic transaction.
Am I the only one who finds this concerning? Has anyone figured out how to see the receipts digitally? Is this happening across the country, or just in some locations?
Would love to hear what others are experiencing.