Got an email, three months before my renewal date, asking me to renew.
I asked, via email, why I should renew three months early.
This was the response: "We inform you that, if you have accident, that is your fault, between now and the date that you are due to renew, the premium price of your renewal policy will change and you have to pay the insurance premium higher. Due to claim at fault counted."
This would appear to mean that for the final 3 months of a Roojai Type 1 Car Insurance, I am not actually covered in the same manner as I was for the first 9 months UNLESS I pay up 3 months early?
I called and queried it, and the person at Roojai at first confirmed this, then said he would speak to his manager and call me back in 5 minutes - almost an hour ago!
Is this just a poorly thought out way of retaining customers,