I feel his pain too. One time in Australia, I input the correct PIN, which was accepted by the ATM, which then asked me how much I wanted to withdraw. I selected a modest amount well under the daily withdrawal limit that was a fraction of the amount in the account, ATM then swallowed my card. I marched into the adjoining branch, and with zero language difficulties, since this was in Australia, explained what had happened. Sorry, can’t get card back, machine immediately destroys it, get new card mailed in a couple of weeks.