Etaoin, thanks I will ask them to confirm that none of the hospitals in Thailand would attract the 20% deductible for being out of network.
Regarding the booklet, if there are certain conditions that apply only to certain countries or zones, then that information should be spelled out in the booklet, just like they list every country that is included in Zone 0, Zone 1, Zone 2, Zone 3, and Zone 4 in the booklet. There is nothing in the booklet about the 20% deductible only applying to certain countries, so from a legal point of view, it can apply to all countries if they choose to do so. Same thing goes for the April network.
I did not expect that the April rep would give me the wrong information but unfortunately, I can confirm that there were multiple times where the information the sales rep gave me directly contradicts what is written in the booklet.