Uboner

Agreed. Samsonite used to be the suitcase to buy, unfortunately the last 2 replacements bought have been of inferior quality to those bought 7-10 years ago. Tumi metal is expensive but when compared to other high end luggage (Samsonite included) the extra paid is worth every penny.

I'd like to know of alternatives too please.

Me too. Had no issues for 4 years with Pulse, Perfect Player has awful buffering issues, also many of the programs are not titled when looking back on history. The support there are trying their best but if it continues I'll be looking elsewhere. If anyone has a suggestion of a similar service provider I'd like to hear about it. Thanks