Schoggibueb

1989, Manaus, Brazil: I had a soup and a beer in a run down "restaurant" near the harbour. Costed together 17 Cruzados Nuovo (10 for the beer +7 for the soup). Wanted to pay and laid the exact amount on the table. The guy took the calculator and after tipping and typing for a looong time he showed me on the display 24... I took the calculator and we went through this calculation together... No problem, he agreed and was really surprised that the correct amount was already laying there. From then on he just asked me "how much?" and he didn't have to bother his calculator anymore... Of course I never cheated him. We can't expect that the whole world has the same education.

A big Thank You to everybody who gave good inputs on my question. After bothering them every day whith a mail Electrolux has finally given me a (possible) time line until the spare parts might be available at the warehouse(!). Between 2 - 4 weeks came from BKK headquarters and via Line I got the info that it should be about(!) next week. We decided now to buy an LG washing machine and keep the Electrolux as a spare (if it should be repaired). I will give a last update on this matter when the machine is fixed. Thanks again for your efforts.

Then I would recommend that your company sends it with DHL / FedEx or whatever. Of course there will be at least the VAT on it. But your company would have to pay it anyway. The best option would be if a friend or whatsover could bring the laptop with him / her when visiting you. That would cost nothing except maybe a invitation for a dinner 🙂

Thai Customs in english: http://www.customs.go.th/list_strc_simple_neted.php?ini_content=individual_160503_03_160922_01&lang=en&left_menu=menu_individual_submenu_01_160421_02

Will it be shipped with other personal goods in a container or only a Laptop with air freight?

I worked for a big company (+80'000 employees worldwide) as a lab technician. We also had during corona-times big problems in availability on certain spare parts for certain measuring cells of older models. The message from our management was cristal clear. It is a MUST to inform the customer honestly and straight forward. After 2 weeks we technicians were able to escalate the case to a higher management level. Communication with the customer is half of the job.

For a brand new machine which is still sold by Electrolux and official dealers they cannot provide me a schedule for spare parts? Really? They could pull one out from their warehouse and exchange it. That would be impressive and would keep me as a customer. Or they could say for example "sorry for this, but the earliest will be in 4 weeks". I get only blabla answers or the sound of silence from the spare part department. So I have the option to wait maybe for XXX months, or just buy a different one and dump the new Electrolux. Giving information to your customer and communicate in a honest way is how it should work for a brand like Electrolux.

I hvae doodled on Lazada - Sir.

I checked already what a display and a motherboard costs if I order them myself. It's about half of the price of the machine. And NO warranty on them, as exactly these spareparts cannot be ordered over official dealers...

What role does Boonthavorn have in this matter? They are only the dealer, so I guess they can ignore this too?!

I had in Europe stuff from Electrolux - no complaints. I also understand that things - especially electronics - can break. Worked as a technician on Lab equipment - so for me it is absolutley understandable. My question is what I can do to get this issue solved. A big company like Electrolux with this kind of reaction is not what I expect(ed).

Bought a washing maschine at Boonthavorn in February 2024. Beginning of Otober electronic problem showes up - it was clear for me that it was either the display or motherboard causes the problem. Reported to Boonthavorn - 2 weeks later 2 service technicians showed up. After checking they came to the same conclusion. Said it would take up to 2 weeks to get the spare parts. So far so good - nothing to complain from my side. After another 2 weeks I requested an update about this issue. The answers I get from customercarethai[at]electrolux.com are useless phrases like "We really do apologize for the inconvenience caused to you. We have checked that it is now on the process of comparing the parts with the model in the warehouse. However, the spare part team will be updated again on the working day within 02.12.2024." My question is in general - 2 years warranty - but absolutley useless it seems. Does somebody have an idea what I shall / can do? Thanks in advance for any input.

Bought a washing mashine (and a fridge which is not the topic) from Electrolux in February this year (2 years warranty). In October, when switching on, the display started to change settings by itself like hell, no chance of making a setting whatsoever. For me (ex-service technician on Lab-equipment) it was clear that it's either the display or the motherboard. After reporting the issue, it took 2 weeks until two service technicians showed up to tell me that they have to order a display and a motherboard. They said it will take 1-2 weeks for delivery and repair. So far so good... After 3 weeks I ask them when the repair would happen. As answer I get "Now I already complain to head office". I know from my own experiences on the job, that also new equipment can break down, especially electronic parts. Thats not a problem for me. But after this knowledge with their "after sales" I guess I'll change my decision. Wanted to buy a tumbler and a induction hob (total around 40k bht) already choosed what models. ...except if somebody might tell me that all Thai companies don't care after they sold their home appliances.