Dropped my kid of early at school and on the way back i was hit by an elderly lady, small damage, needed some body work.
Both insurance agent arrived (relatively) early and decided it was both parties fault. Ok. I was too fast, true.
From then on it went smooth as silk, constant SMS, a recommended garage and so forth.
This garage was busy but eventually the whole thing was done in about three weeks. First ordering parts and such...
So, it was a good experience altogether.
I just got the bill for next year and it did not go up, i expected a rise as is stated in their small print, but no.
There aren't many Roojai stories on AN yet, so take it with a grain of salt.