That's how it works, chatting to the seller doesn't work, I have the T-shirt.
You return the goods via LAZADA app, you only use LAZADA app.
They pick it up and return to seller, he has 3 days to respond, if he doesn't, you get an automatic refund.
If the goods are not sent back in the condition, or shoddy return packaging, you may get a problem...
P.S. When I get an order in a box, I open it carefully from the bottom side, it keeps the wrapping intact so you can just tape the bottom up if returned...😋
I have NEVER had a refund problem, money goes into my Bangkok Bank account the same day I request it by their app............🤗