Bought on LAZADA perhaps? The advertisers on the LAZ -e-commerce platform include a great many scammers, especially among those that 'ship-from abroad'. Generally, Thai based suppliers are more trustworthy, but 20% of the orders are received broken due to inadequate packing, or even the wrong product. Getting a refund from LAZ is a minefield of excessively complicated administrative procedure but if you can wade through it, they will collect the return product for free - and then the waiting starts...