I booked my flight on the website and paid on time via mobile banking but received no booking confirmation. It seems the only way to contact them is through the live chat feature of their app, where you can only talk to a useless bot called Ava. Ava informs me that my booking was cancelled because I didn't pay on time, even though the money has already left my account. Obviously I need to speak to a human about this but the 02 515 9999 number is just a message telling me to use the bot. Anyone know how to contact a human about this?