Due to enhance security measures for mobile banking service that require the user’s name to match the name of the mobile SIM card owner, we would recommend you directly contact your mobile service provider to update the SIM card ownership information to match the name of krungsri app user. Customers who are using a SIM card registered under their own name, or have updated the SIM card owner’s name to match the name registered on krungsri app, can continue using krungsri app as usual and no need to take any action.
However, if you are currently able to access the app and have a registered mobile number under your name, we recommend you to change your mobile number for krungsri app usage by yourself. Please follow the steps below:
1. Log in to the krungsri app and go to the "More" menu > "Settings."
2. Select "Security" > "Change Mobile for OTP."
3. Complete the verification process.
4. Confirm the OTP code you received.
Moreover, in case you cannot be verified by the above procedures or the system displayed messages that username suspended, please visit any Krungsri branches along with valid passport, bank passbook, and receipts/invoices from your mobile network. Our staff will assist in verifying and providing you with the necessary information.
We are sorry for any inconvenience caused to you. Should you need further assistance or more information, please do not hesitate to contact 24-hour Krungsri Call Center at 1572, overseas call (66) 2296 2000 press 1.
Best regards,