Thai woman confronts loud Italian tourists on train

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UPDATE

Italian Embassy Facebook Page Hit by BTS Fracas Comments

Picture courtesy of TNR

The Italian Embassy's Facebook page was flooded with comments from Thai netizens after a reported confrontation between a Thai woman and a group of Italian youths on a BTS Skytrain on July 24.

The woman reportedly asked the group to lower their voices because they were disturbing other passengers. The dispute later went viral after the Facebook page "Jae Moy v+" published a photograph under the caption: "Bad behavior by foreign tourists on the BTS."

According to the post, the youths made rude gestures, including raising their middle fingers, after being asked about the noise.

Embassy page receives angry responses

By the evening, Thai users had posted a large number of comments on the Italian Embassy's Facebook page. Some comments have since been restricted on certain embassy posts, while the embassy had issued no official statement on the matter at the time of publication.

Comments criticised the alleged conduct and questioned whether the youths had been taught proper manners. One said Italy should teach children respect from the time they can speak, while another wrote: "Money can't buy manners."

Other users referred to Thai lessons on consideration and good conduct, and urged the embassy to issue a press release. One commenter warned that silence could lead to cultural abuse being directed at Italian visitors outside hotels, adding a reference to pineapple pizza.

Open letter calls for investigation

Earlier, Facebook user Prat Samsee posted an open letter in English addressed to Italian Ambassador Paolo Dionisi and relevant parties.

Prat referred to reports that the group had made excessive noise, then allegedly responded to requests to lower their voices with remarks insulting Thai people, including: "Sorry for bringing money to Thai people."

He also cited allegations of middle-finger gestures, abusive language and attempts to obstruct recording of the incident. The letter said such behaviour showed a serious lack of courtesy in a public place and undermined the dignity and humanity of others.

Prat asked the embassy and relevant authorities to investigate. If the reports were established, he called for a formal warning, acceptance of responsibility and an apology to those affected.

He stressed that the actions of a small group should not be treated as representative of Italians generally, noting that Thailand and Italy have maintained warm and friendly relations for many years.

The Italian tour operator has apologised for the incident.

In a statement posted on its Facebook page, TravellingFox, an Italian company that organises educational trips to Thailand, said it regretted that the incident had created an impression that did not reflect the company's values.

The company said the group consisted of young students, many of them minors, taking part in a study trip aimed at learning about a new culture and fostering respect for the host country.

It acknowledged that youthful enthusiasm can sometimes lead to excessive behaviour in public but said this did not excuse inappropriate conduct.

"Individual actions do not represent the values of our tour operator, nor the behaviour of the majority of students," the statement said.

TravellingFox added that it has been bringing thousands of students and travellers to Thailand for more than 20 years and expressed its respect and gratitude to the country and its people.

The company said it would continue promoting responsible travel based on cultural exchange, mutual respect and personal responsibility.

25 July 2026

The Thai woman is making things worse by her comments. She is badmouthed and the words she is using are not decent at all. Apparently she is the only one who has a problem with the tourists, all others are watching their phone. Sadly the Thai woman has no idea that in Thailand they maybe don't peak loudly in the BTS but everywhere you go they do. Just watch TV and see in shows how they screams, in soaps and even the news. a few houses from me there is a family and one of the daughter and her father speaks so loudly every time that we can hear word by word what they are talking about. You can't expect that tourists know everything from a country, so she can't blame them. The Thai woman must be ashamed that people who come on holiday, spend their money here and have fun are being treated like this. There is no law that states that loud speaking in a BTS train forbids. So there is no need to say shall we call the police..This is damaging Thailand much more than she knows, Thailand means a free country, but it seems more and more that there is no freedom at all. Everything is controlled

Edited 53 minutes ago53 min by ikke1959

6 minutes ago, ikke1959 said:

The Thai woman is making things worse by her comments. She is badmouthed and the words she is using are not decent at all. Apparently she is the only one who has a problem with the tourists, all others are watching their phone. Sadly the Thai woman has no idea that in Thailand they maybe don't peak loudly in the BTS but everywhere you go they do. Just watch TV and see in shows how they screams, in soaps and even the news. a few houses from me there is a family and one of the daughter and her father speaks so loudly every time that we can hear word by word what they are talking about. You can't expect that tourists know everything from a country, so she can't blame them. The Thai woman must be ashamed that people who come on holiday, spend their money here and have fun are being treated like this. There is no law that states that loud speaking in a BTS train forbids. So there is no need to say shall we call the police..This is damaging Thailand much more than she knows

The farangs are annoying. She is annoying. Sadly 50% of humans have no class. Bad genes.

Just a bunch of kids, what would you expect.. add a woman with PMS and watch the sparks fly!

I must admit the Japanese manners of not talking on the phone on a train is very civilized.

Edited 47 minutes ago47 min by jacko45k

1 minute ago, Rockyroad said:

Sadly 50% of humans have no class. Bad genes.

FAR fewer than that 😔