Sharp Practice at BA? Cheap but not very cheerful!

[Negita43]

 

Last week my Thai gf tried to book us on Ba 10 to LHR online and pay with her credit card.

The process worked all the way through OK till the final checkout. Even though she got an OTP from her card company for the transaction – after entering it, the system just hung - a screen refresh (after 10 minutes) said go back to original BA site. She tried this at least 5 times with the same outcome.

Phone calls to BA London told us to call the local Bangkok office (not an office an agent, see below).

Calls to what was obviously a US global number got “office closed” response.

Several emails to BA got BS answers “we can’t access that system” or no response at all. We had to book the tickets with her same credit card via the Bangkok office of BA which actually turns out to be an “agent” who charged more for the ticket plus a 1000 Baht service charge per ticket PLUS changes etc. cost an additional 1800 Baht on top of BA standard charges.

I can’t help thinking some sort of sharp practice is going on here – “To Fly. To Serve” (BA’s bottom line)for sure.

 

[Negita43]

Just to make it clear this is about BA NOT the agent