Thai-owned Royal Lancaster London wins hotel awards

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Thai-owned Royal Lancaster London wins hotel awards

By The Nation

 

 

The Thai-owned Royal Lancaster London hotel has taken major honours in The Cateys 2019 awards, dubbed the Oscars of the hospitality industry.

 

The hotel in the British capital won the Manager of the Year and the Accessibility awards, with the event taking place at Grosvenor House in London. 

 

After renovations costing £85 million (Bt3.1 billion) at the hotel, its general manager, Sally Beck, was presented with the Manager of the Year Award after being described as “one of the most naturally gifted and inspirational leaders of her time”.

 

The Accessibility Award was presented to Patrick Sheehan, project communications manager.

 

 

Royal Lancaster London is part of The Landmark Lancaster Hotel Group, which includes The Landmark London, K West Hotel – London, Basil Street Service Apartments – London, The Landmark Bangkok and Lancaster Bangkok. All hotels are owned by Thai entrepreneur Jatuporn Sihanatkathakul. The group prides itself in representing independence and Thai hospitality on a global stage.

 

Royal Lancaster London’s success at this year’s Cateys owes to its “its fantastic schemes and trailblazing programmes as well as industry leading development schemes”, the group said.

 

The hotel aims to be “the happiest hotel in London, creating an environment where each colleague can be the very best version of themselves every day”.

 

Jatuporn Sihanatkathakul

 

The group said corporate social responsibility initiatives have seen thousands of single-use plastic bottles removed from the business in the past year and colleagues have had the chance to participate in bespoke engagement events that have included “escape rooms and their very own exception experience”.

 

In early 2019, the hotel was named one of the Sunday Times Top 100 Companies to Work For, retaining its spot in the ranking for the third consecutive year. Royal Lancaster London “sits alongside businesses that display the highest standards of team engagement, proving that its colleagues are truly some of the happiest in hospitality”, the group said.

 

The hotel commands a view of Hyde Park and recently completed its £85 million refurbishment, which encompassed the lobby, all 411 guestrooms and suites, the new Hyde Lobby Bar and reception lobby for the Nine Kings banqueting space.

 

Source: https://www.nationthailand.com/travel/30374116

 

-- © Copyright The Nation Thailand 2019-08-02

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[thequietman]

It may be Thai-owned, but all the staff and managers are not Thai, hence the award! ????

[VillageIdiot]

4 hours ago, thequietman said:

It may be Thai-owned, but all the staff and managers are not Thai, hence the award! ????

Your observation might be the key to a successful business model.

Maybe you can introduce the concept here in Thailand. ????

[Paul Henry]

With the inflated baht we will see more hotels in London and other world capitals owned by a handfull of individual owners.

[NightSky]

Did they submit a tm30, 90 day report, visa renewal and funds in the bank? How about a work permit and 51% owned by non foreigners?

 

 

[talisman01]

It is very good to see the Royal Lancaster winning this award. Interestingly, this hotel used to belong to the Rank Organisation (as did the Gloucester hotel in Kensington) and was opened in 1967. The company at the time believed that their staff should have the same level of ambience and decor as their customers and so it was behind the staff only doors. The nice paintwork, wallpaper, carpets etc continued in all the staff areas as did the chandeliers. It was one of the reasons why staff liked working at both hotels so much. I organised numerous events which were held in the huge Nine Kings Suite and during this period, 1970-1980s, I got to know many management and staff very well. One of them told me of an incident which almost caused a major fire in the tower. It was during the 70-80s that there was a major influx of middle easterners into London - when Earl's Court flatland changed from being Kangaroo Valley to the Arabian Gulf - and a large family group settled into one of the suites and promptly lit a fire on the floor and began to cook food for themselves. Needless to say, Gulf ways don't translate to London very well and soon the room was ablaze. Thanks to some quick thinking staff and the fire brigade the blaze was mostly confined to the room and no structural damage was done!