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My daughter called me at work to say I received a call from "Josh" at the bank regarding my account. So, I called my

bank and the operator asked me what Josh's last name was and I explained that he hadn't left his last name.

When she asked for his department, I said that I didn't know.

"There are 1500 employees in this building, ma'am," she told me rather sharply.

So I asked her for her name.

"Danielle," she said.

"And your last name?" I asked. "Sorry," she replied, "we're not allowed to give last names."

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