Air Asia

[intrepidtraveller]

Hi,

I'm in London trying to book tickets from BKK To phuket....when I go to the payment page I put my card details in and then it asks for a CID/CVV number, I thought this must be the security code and put in the last 3 digits from the back there. It says my card has been rejected, I've put about 3 different cards through and they all come back "card rejected"..whcih is rubbish. I've called the bank and they've never heard of this CID/CVV number.....can anyone assist?

Thanks

[johniescfc]

Hi,

I'm in London trying to book tickets from BKK To phuket....when I go to the payment page I put my card details in and then it asks for a CID/CVV number, I thought this must be the security code and put in the last 3 digits from the back there. It says my card has been rejected, I've put about 3 different cards through and they all come back "card rejected"..whcih is rubbish. I've called the bank and they've never heard of this CID/CVV number.....can anyone assist?

Thanks

[jackbox]

The CVV is the last 3 digits on the back of your card. Some banks will decline international transactions that are not swiped through a terminal as a fraud prevention measure. It sounds like that may be the issue with your bank. Also some Thai companies do not honor cards issued outside of Thailand on their websites. In the past I had an issue with Nok Air that if a card was not from Thailand you had to make the reservation through their call center, not the website.

Hi,

I'm in London trying to book tickets from BKK To phuket....when I go to the payment page I put my card details in and then it asks for a CID/CVV number, I thought this must be the security code and put in the last 3 digits from the back there. It says my card has been rejected, I've put about 3 different cards through and they all come back "card rejected"..whcih is rubbish. I've called the bank and they've never heard of this CID/CVV number.....can anyone assist?

Thanks

[siam2007]

never had problems with that, making booking for almost all Asian budget airlines (and it was mostly AirAsia) from any place within South-East-Asia. the only problem is that a dishonest cybercafe-owner may steal your data (particularly the CVV-code) and sell it to international credit-card-fraud-syndicates, using a keylogger on the computers in his cafe..... heard plenty of such stories....

[sweetchariot]

Hi,

I'm in London trying to book tickets from BKK To phuket....when I go to the payment page I put my card details in and then it asks for a CID/CVV number, I thought this must be the security code and put in the last 3 digits from the back there. It says my card has been rejected, I've put about 3 different cards through and they all come back "card rejected"..whcih is rubbish. I've called the bank and they've never heard of this CID/CVV number.....can anyone assist?

Thanks

I can't believe your bank said they have never heard of the CVV number, this is standard for any online or telephone transaction, and as said before is the last 3 digits of the number printed on the signature strip on the back of the card. Sounds like your bank are declining international transactions on your account for some reason, and the telephone operator obviously had no clue what they were talking about.

[paperwerks]

This happened with me 2 weeks ago. The website kept rejecting my Bank of America credit card that I had previously used with Air Asia. The only solution was to book the ticket by telephone and pay at 7. Air Asia charges a lot more for tickets bought this way. They did say "Sorry Sir" a lot

Then, the flight to Chaing Rai was delayed 4 1/2 hours. They said "Sorry Sir"

Then when we finally got to Chaing Mai we found out the Air Asia forgot to put on most of the passengers luggage.

Again, they said "Sorry Sir"

[alaina]

This happened with me 2 weeks ago. The website kept rejecting my Bank of America credit card that I had previously used with Air Asia. The only solution was to book the ticket by telephone and pay at 7. Air Asia charges a lot more for tickets bought this way. They did say "Sorry Sir" a lot

Then, the flight to Chaing Rai was delayed 4 1/2 hours. They said "Sorry Sir"

Then when we finally got to Chaing Mai we found out the Air Asia forgot to put on most of the passengers luggage.

Again, they said "Sorry Sir"

Wow, they are getting better. Normally when they screw up they just look at you funny when you complain. Most times when I fly them, I swear to never again but the price is just too hard to turn down.

Anyways, I have found that Air Asia's online reservation system rejects credit cards all the time for no logical reason. Sometimes it works, sometimes it doesn't for the same card. When I've called my bank about the transaction, the bank always says that they see no record of a declined purchase or of an inquiry from Air Asia.

You can try going to their office in Tesco on On Nut and pay cash.

[kash]

Most times when I fly them, I swear to never again but the price is just too hard to turn down

AA used to be cheap, now most of the other low cost carriers has better prices on the most popular routes. Even Thai Airways is cheaper on CNX - BKK with 1750THB compared to AA's 1770.

[on-on]

You'll find this all the time when trying to purchase online with airlines in Asia (with online purchases from most companies in Asia, frankly). There seems to be no rhyme or reason to it either, so expect to hear from some people how they've never had a problem. I've worked in online marketing for a long time in the Anglosphere and in that time I've done some eCommerce work as well, so I've seen how the various backends work when it comes to authentication and what not. It's a pretty commonplace thing now in the US, UK, etc, but out here they're still trying to re-invent the wheel for some reason. If you want some real horror stories, talk to people from abroad who've tried to work with Thai banks to handle the technical side of online merchant accounts.

I've seen merchant gateways from major banks that ask you for your country and then drop down a list of banks in that country for you to select from (imagine trying to list every bank in the US on one dropdown) and I've had the experience you've had of trying to run through a charge with different cards multiple times on Air Asia, Nok Air and Bangkok Airways, all of whom have inexplicably refused the charge and who either don't know anything about it when I call (understandable given the nature of transaction logging) or claim that no charge was ever made. Either way, when you're doing business with Asian companies online you can expect a higher level of frustration with processes that we take for granted because, quite frankly, they don't really yet know what they're doing. There's virtually no domestic credit card market in most of these countries to speak of and what is there has a much higher fraud rate, so they tend to pay it the least attention of all their sales channels.

Just call the call center. They'll run the card through and it'll work like a charm. Failing that, call a travel agent. If you need a reputable one I can give you a couple of numbers. They'll add a fee, but it's worth not going through the rigamarole of trying to deal with paying online, then trying to pay over the phone then ending up at the 7-11 with a receipt and an SMS pin code, heh.

Best of luck!

Edited January 26, 2008 by on-on

[siam2007]

Most times when I fly them, I swear to never again but the price is just too hard to turn down

AA used to be cheap, now most of the other low cost carriers has better prices on the most popular routes. Even Thai Airways is cheaper on CNX - BKK with 1750THB compared to AA's 1770.

Thai Airways never costs 1.750...... the cheapest you can get is super-saver-fare, 2.080 THB incl. taxes, from the website. whereas, if u r lucky and book early, u might be able to get a 399 + Taxes fare at AirAsia, around 1200 incl. taxes.

and then: unlike at AirAsia, THAI AIR does not accept any changes of dates, not even for a fee ! if you can not fly on the booked day or flight, ur money is lost.....

though, I agree that if you book late (let's say, less than 1 week before ur travelling date), Thai Airways is often not much more expensive than the budget airlines, because they usually have the super-fare still available a couple of day b4 departure....

Edited January 28, 2008 by siam2007

[hoilai]

never had problems with that, making booking for almost all Asian budget airlines (and it was mostly AirAsia) from any place within South-East-Asia. the only problem is that a dishonest cybercafe-owner may steal your data (particularly the CVV-code) and sell it to international credit-card-fraud-syndicates, using a keylogger on the computers in his cafe..... heard plenty of such stories....

are passwords generated by airasia safe after one has made known to their staff when booking a flight?

three times today, three three passwords later generated by airasia's staff to me after one after another failed to allow me to book on-line myself, i booked a flight after with airasia after my own original password seems to have been compromised by god-knows who.

should i instruct my bank to issue a new creidt card with a cw/cv number?

can someone knowledgeable please help.

many others i know have been cheated on-line in southeast asia when making on-line purchases - airlines included.

asian banks and credit card companies are no help once fraud have been committed, espcially here in asia..

[hoilai]

Most times when I fly them, I swear to never again but the price is just too hard to turn down

AA used to be cheap, now most of the other low cost carriers has better prices on the most popular routes. Even Thai Airways is cheaper on CNX - BKK with 1750THB compared to AA's 1770.

Thai Airways never costs 1.750...... the cheapest you can get is super-saver-fare, 2.080 THB incl. taxes, from the website. whereas, if u r lucky and book early, u might be able to get a 399 + Taxes fare at AirAsia, around 1200 incl. taxes.

and then: unlike at AirAsia, THAI AIR does not accept any changes of dates, not even for a fee ! if you can not fly on the booked day or flight, ur money is lost.....

though, I agree that if you book late (let's say, less than 1 week before ur travelling date), Thai Airways is often not much more expensive than the budget airlines, because they usually have the super-fare still available a couple of day b4 departure....

try jetstar or tiger airways or some new budget airlines of indonesia , india or even the other indo-china airlines.

air asia is getting out of touch when pricing is concerned - i.e. hidden costs for this and that, here, there, everywhere.

used to be joy to fly airasia, not really anymore.

today it is more like a nightmare!

[britmaveric]

Dunno never had an issue with Air Asia and sale they have now is unbeatable. 3K r/t for Saigon. Normally have to call my credit card prior to booking with Air Asia or it gets declined. This time around booked online and went through straight away.

[intrepidtraveller]

When I book with them it will accept Credit Card...but not bank card...when I book with Thai it will accept my bank card, but wont accept my credit card!!!

HO HUM...

[angiud]

5 years flying twice or more a year, both domestic and international, never a problem.

Just lucky?