Ais Surprising Service

[JimSiam]

I complained to AIS i could not get 3G service where i needed it, where i could get DSL, 3G worked of course, but in Ekamai near Klong San Saeb nothing and Edge was lousy for data too, so emailed them and got this reply and was very surprised they are going to fix it.

Sawasdee,

AIS would inform you the result of the 3G signal investigation, our team found that 3G Signal in the area is weak. Therefore we have the plan to set up more 3G amplifier signal station which will be took place completely around next 3 months.

Finally, we are sorry for any inconvenience that has caused you.

Any further information is welcome; please feel free to contact AIS Call Centre 1175 or 022719000 24 hours a day.

With our Best Regards,

AIS

[Theo007]

I have never had any problem with AIS customer service. I have always found their staff to be polite and patient and they have managed to sort out my problems.

[Plucky]

I contacted them today over a billing query and could not be more pleased with the service I received.

Posted with Thaivisa App http://apps.thaivisa.com

[richsilver]

On the occasions I have contacted AIS, I have also found them most knowledgeable and helpful. I wish their phone service were as good as their customer service!

[wana]

its a nice reply but i wouldnt take it too literally

" upgrade in around 3 months" could actually mean ,intending to upgrade the whole city ,within the next few years ,which will proabbly include your area and take care of this issue "