AIS Fibre Install - AWFUL AWFUL AWFUL

[STUDMEYER]

In Mae Rim we recently changed to 3BB fibre optic. Very quick installation and great service. Internet is quick but I have no idea to actual speeds obtained.

Just had 3BB installed. Took a few days to schedule the appointment, then they gave us a date a couple days in advance. Came on scheduled day first thing before 10am and installed the fiber and had it up and running in 30 minutes.

Very satisfied with the install.

[beau thai]

IMG_20150812_100202 (Small).jpgIMG_20150811_162625 (Small).jpgThe firm contracted by AIS rolled out fibre optic cable in my moo bahn a little over two weeks ago. I have been trying to get fibre optic for over a year so was quite excited by the prospect of getting fibre and so I went to register at the AIS shop in Central Festival.

I was very impressed with the shop as they have a special number category for non-Thai speakers and many of the staff speak English quite well. After my registration I received an impressive email that said I would be contacted within 48 hours. That never happened so I called 1186, the call center. I was promised a call within 24 hours but no call eventuated. This cycle was repeated several times.

After a week of this I decided to return to the AIS shop. I was promised (and guaranteed 100%) that I would be contacted by a technician that afternoon. No technician contacted me. About 4 pm that day I got a call from the AIS shop that "your area is not support". I found that very strange given that there is an AIS fiber optic cable 100 meters from my house with a splitter already installed.

That night I decided to call 1185 again. I got a return call several hours later and the man on the line spent more than 30 minutes trying to help me. He told me that my original registration had been cancelled. That made me somewhat angry since no one told me that they had cancelled my registration. He told me to register online but I could not so he registered online for me as I gave him my personal details. The only problem was that the AIS data entry system would not accept the name of my moo bahn. This seems to be why the AIS shop says my area is not supported, even though the cable is sitting there 100 meters from my house. waiting to be connected.

I got an SMS to go back to the AIS office (3rd visit). Before going I wrote up 5 pages of documentation with photographs showing technicians working on the line, the AIS advertising and the splitter box 100 meters from my home. I was told I would be able to get the AIS Fibre but not for 2 weeks. I have since been told it would be next week. Last Friday I got a call to say the technician was coming the next day. Saturday. at 3pm. The technician did not turn up and I have had no contact with anyone from AIS since then.

I'll probably start again tomorrow to find out what happened to the appointment.

If it is this difficult to get connected to AIS Fibre the actual service is probably fantastic because there are so few people able to use it

Every time I call the AIS call center I get an assurance that a technician will call me within 24 hours. This is usually followed by a call 2 days later that AIS Fibre is not available in my area. I left the photographic proof that AIS Fibre is available in my moo bahn but there seems to no communication between the AIS Shop, the technical staff and the AIS Call Center.

Has anybody in Koolpuntville 9 been connected to AIS Fibre?

I had the runaround too with AIS- similar story to yours. Put up with it for a while as I liked their deal with the free android box.

But too frustrating so went with Sinet who did what they said when they said. Good installation and speeds slightly ahead of their 15m promised.

Paid a year up front to get month 13 and 14 free- around 16% discount if my math is working

[a99az]

Sounds like Thailand. Oh it is Thailand!! Why am I not amazed.

[nivram4491]

It's now three weeks since I first went to the AIS Shop in Central Festival to register for AIS Fibre. The reason I went is that AIS rolled out fiber optic cable in my moo bahn and installed a splitter box 100 meters from my home.

Since then I have been given the run around. I have received at least 3 calls (lost track of the exact number) saying that AIS Fibre is not available where I live.

Today I received a call saying that I could be connected but they needed a copy of my passport to verify my identity. After sending my passport by email, I got a call to say that I could be connected to AIS Fibre on Thursday or Friday.

Late in the day I received a call to say that there is a problem and I can't be connected to AIS Fibre because I am over the age of 70. I asked if this was an AIS policy and she said that it is a Thailand wide policy for all companies.

I find this rather hard to believe so I contacted the Call Center (1185) yet again. They told me there is no such policy so now I am back to where I started, wondering if the technicians will finally turn up on Thursday, as promised earlier in the day.

[CMKiwi]

All hail AIS..... its the first I've ever heard of an age policy. What will they dream up next for an excuse???? The mind boggles

[nivram4491]

All hail AIS..... its the first I've ever heard of an age policy. What will they dream up next for an excuse???? The mind boggles

I went back to the Central Festival AIS shop to see if the 70 year age limit was for real or not. The person serving me had never heard of it but when he checked he confirmed that it is real.

I am divorced and live in my home alone so I couldn't find a younger person to sign up for me.

However, I have two step daughters from my previous marriage who I am very close to but they attend Mae Fah Luang University near Chiang Rai. I had a copy of the elder step daughter's ID with me and shop attendant took care of everything by contacting my elder daughter and registering my AIS house connection in her name.

I am not connected yet but now I feel confident that I will be connected in the next few days.

A couple of tips for a frustrating situation I just went/am going through. Don't spit the dummy. Be polite at all times. When I found a clerk who seemed to know what he was doing I got his name so I could ask for the same person every time i returned. That really helped a lot.

[slipperylobster]

As per my post (page 1)...the AIS Fibre crew showed up, en masse. About an hour late, and we had scheduled lunch with some out of towners. Everything was hooked up..and I got their Android Operating System up and running...and the basic stations....along with some Karaoke (who needs it?) options. Good for the wife. Connected my Logitech wireless keyboard with built in touchpad...and can easily surf the net...as well as install android apps. However...no video cam for skype. I connected via LAN Line to the router, for 100mbps vice the 75mbps I get with just the wifi. My new 49 inch sony has two HDMI inputs...so I have the android in one and my laptop with windows in the other. A quick one button switch on the remote gives me the best of both world.

Happy as a lark... this is my second installation ....two weeks ago we had them put the same setup in my wife's restaurant. Both working as expected.

Paid first month 350 baht....plus a 1000 baht deposit for the boxes. My wife caught on to an attempt to charge 1000 baht for the line (big house far from the connecting pole). She said she needed a receipt from the main office before paying. The rep looked befuddled, and left. An hour later he came back and said no charge for that. We did give him a tip for his decision to turn honest (probably in fear of his immortal soul).

Next...we cancel our truevision at home...and get a 1000 baht refund. That just gets handed over to AIS for their initial deposit on equipment. Bottom line...350 a month for the next four month...and internet capability without my laptop...a nice backup.

signed.... happy camper.

[beau thai]

Well, it seems that slippery lobster is a very rare beast. Possibly a protected species. A happy AIS fibre customer. I figured there was one out there somewhere.

Glad it all worked out for you.

But the previous post- a 70 age limit. What is that all about? Hard to come up wiuth a possible reason and I dont suppose they gave one. Weird.

[amexpat]

It's for your own protection. Downloading so much porn at those speeds might be hazardous for the 70 year old heart.