justsignedin Posted August 25, 2016 Share Posted August 25, 2016 As I post this my TOT internet has been down for 48 hours. My wife dropped by the office on Pattaya Klang today and asked why we had no internet, to which they replied "internet problem". 48 hours is a long time to have a problem. Our internet went down late at night during a thunder storm. I obviously thought the storm may have been the cause, but surely if it was storm damage they would have it fixed by now. So just wondering how far spread the problem is, and if anyone has managed to aquire an explanation from TOT. For your information I am located on Soi Siam Country Club Road. Link to comment Share on other sites More sharing options...
anotheruser Posted August 25, 2016 Share Posted August 25, 2016 How could you post here if you have no internet? Link to comment Share on other sites More sharing options...
justsignedin Posted August 25, 2016 Author Share Posted August 25, 2016 8 minutes ago, anotheruser said: How could you post here if you have no internet? Via 3g on my mobile. Link to comment Share on other sites More sharing options...
anotheruser Posted August 25, 2016 Share Posted August 25, 2016 it seems to be working fine Link to comment Share on other sites More sharing options...
justsignedin Posted August 25, 2016 Author Share Posted August 25, 2016 6 minutes ago, anotheruser said: it seems to be working fine Are you on the Darkside ? Link to comment Share on other sites More sharing options...
anotheruser Posted August 25, 2016 Share Posted August 25, 2016 No not at all. I am saying your internet seems to be fine. Link to comment Share on other sites More sharing options...
CRUNCHER Posted August 25, 2016 Share Posted August 25, 2016 In South Pattaya was out for most of last Saturday, but is now OK Link to comment Share on other sites More sharing options...
lou62 Posted August 25, 2016 Share Posted August 25, 2016 TOT do drop their service, (I know all about this being a customer). Last week they replaced all the wiring for the reception after having firstly done the same to the condo's next door. My speed tests with Ookla have gone from 5-8.5 mb to 17-25 for the same price. Link to comment Share on other sites More sharing options...
justsignedin Posted August 25, 2016 Author Share Posted August 25, 2016 13 minutes ago, lou62 said: TOT do drop their service, (I know all about this being a customer). Last week they replaced all the wiring for the reception after having firstly done the same to the condo's next door. My speed tests with Ookla have gone from 5-8.5 mb to 17-25 for the same price. Maybe that's the answer then. Localized upgrading/replacement of cables. Would they not have to replace cables all the way to individual properties for that to be effective though ? Link to comment Share on other sites More sharing options...
mesterm Posted August 25, 2016 Share Posted August 25, 2016 2 hours ago, justsignedin said: 48 hours is a long time to have a problem. Get used to it. Happens very often during storms, even in Bangkok it can take well over 24 hours to resolve sometimes. Link to comment Share on other sites More sharing options...
lou62 Posted August 25, 2016 Share Posted August 25, 2016 46 minutes ago, justsignedin said: Maybe that's the answer then. Localized upgrading/replacement of cables. Would they not have to replace cables all the way to individual properties for that to be effective though ? Maybe they did, my performance has gone up and that's all I care about. Link to comment Share on other sites More sharing options...
Guderian Posted August 26, 2016 Share Posted August 26, 2016 I had TOT disappear for a whole day a few months ago. I went to the office and was told they were upgrading a piece of hardware that served my area (Thepprasit soi 8) and the service would be back the next day. They were right, it was back the next morning. Maybe they're doing something similar around the Soi Siam Country Club area where the OP lives? Link to comment Share on other sites More sharing options...
Franky Bear Posted August 26, 2016 Share Posted August 26, 2016 It's been fine for me down in Rayong next to the Chantaburi if that's any help....which i doubt. Link to comment Share on other sites More sharing options...
justsignedin Posted August 26, 2016 Author Share Posted August 26, 2016 TOT technician is going to call today, so maybe the problem could be at my end somewhere. After they told the wife there was an internet problem I guessed it must be widespread. Anyway will post the outcome when the tech turns up. Link to comment Share on other sites More sharing options...
moonseeker Posted August 26, 2016 Share Posted August 26, 2016 MY 50MB TOT Fiber-Optic / back-up works fine and is actually more stable than my 200MB 3BB. Overall Fiber is hardly ever totally down and then it is mostly fixed within 1 hour. Obviously they give these higher paying accounts priority and the hardware might be superior. MS Link to comment Share on other sites More sharing options...
emilymat Posted August 26, 2016 Share Posted August 26, 2016 Been OK with me recently. I'm on Siam CC road near the lake. Maybe it is a problem with your equipment. Good luck. Link to comment Share on other sites More sharing options...
justsignedin Posted August 26, 2016 Author Share Posted August 26, 2016 1 hour ago, emilymat said: Been OK with me recently. I'm on Siam CC road near the lake. Maybe it is a problem with your equipment. Good luck. Yes the problem did turn out to be at my end, at least they sorted it from my end anyway. 2 techs came today, had a fiddle with my settings, made a couple of calls to TOT office (I presume) and voila I'm back on-line. I still suspect the original problem stems from something TOT have done, but I will never know. 1 hour ago, moonseeker said: MY 50MB TOT Fiber-Optic / back-up works fine and is actually more stable than my 200MB 3BB. Overall Fiber is hardly ever totally down and then it is mostly fixed within 1 hour. Obviously they give these higher paying accounts priority and the hardware might be superior. MS No TOT fiber where I am, I asked 1 of the techs about it and he said it will be coming soon. Link to comment Share on other sites More sharing options...
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