Absolute Thieves! All flights cancelled during Microsoft Outage July 2024. I was stranded in Malaysia and they promised to refund the retrun portion of my ticket plus pay me back for the Malaysian airlines ticket I had to buy to get back to Thailand (Airasia couldnt get me on a flight back to Thailand). Spent hours and hours emailing, tried to call, went to Don Muang in person....all to no avail. Now they are totally incommunicado. I have a case number, everything, They promised to refund and compensate me via email, then nothing- crickets. The absolut worst company of any sort I have ever dealt with in my life - absolute miserable thieves.