I just signed up the other day. Got my preprogrammed box a day or so later. After plugging it all in, I could access most of the US channels. Couldn't find the PPV channels, so I sent a msg to their chat Sunday morning. I would advise against that. Apparently I woke the support person up at 0830 & was not so politely informed that it was rude of me to contact them before 1000. If I had it to do all over again, I'd have used another company. I still might. I was going to get one for our vacation home up in Khao Koh, and one for my nephew back in the U.S. That's probably not gonna happen now. If they would reimburse my subscription, I'd walk in a heartbeat. I still may.