Hi, I just wanted to post incase other have this problem. I’m new to Wise (transfer) only setting my account up last Thursday. My home base is Canada - TD Bank, and my banking here in Thailand is Bangkok Bank.
Following the online screens on the Wise app, I set up my first Canadian to Baht transfer/exchange using the INTERAC eTransfer method. Wise indicates the process to initially take a few minutes with the final exchange/deposit taking a few hours.
Proceeding with the transfer, Wise sent me an email with the INTERAC eTransfer link. Already populated with the information. Account numbers, amount etc.
Clicking the link gave me an host of Canadian bank options, I chose mine, logged in and initiated the transfer. Sure enough the money was instantly moved from my account. So far, so good.
The problem being the next steps never happened. The first time I contact Wise, the “auto helper” told me it can take up to 2 days - but I still filled out the missing money form and attach 8 screen shots of my transaction process. Then I wait. Two days later, the “auto helper” tells me - not on weekends. So I wait. On Monday evening after still no response to my concern message, I send another message to Wise, this time their Customer Service.
Wednesday morning is the first response I get from Wise - After the original Thursday evening Transfer attempt. They respond with (paraphrasing) we don’t have your money, check with your bank and Interact. We suggest NOT using INTERAC eTransfer in the future.
Wow, so I phone TD Bank (thanks to the FonGo app) and I’m told that Wise is having trouble receiving the transfer, perhaps I could contact them and have them check with their security dept. Huh, that seems a stretch for me. The other option was TD Bank could put in a request to retrieve my funds. I went ahead with that and minutes later the Canadian funds were back in my TD Bank.
So that’s, that. I’m not necessarily complaining but just wanted to point out my experience. Do other Canadians here have a better method to transfer? I know the Wise app showed me about 6 options. I chose INTERAC because I’ve used it before in Canada. Not on international transfers though.
Thanks,
Wayne