I just renewed my British passport using VFS Global in Bangkok. It took eleven weeks. A mate did his at the same time and it took nine weeks. In the UK, they used to renew passports in Liverpool, but now they do this in Corby. Think this might be the main problem, as they were unaware that we have to retain our passports in Thailand, thus the reason for photo coping all pages. In the end, I had to sign a paper saying I would return my lost passport if I found it.
Sent many emails, but each team did not seem to realise what had gone on before.
Reckon this will be my last passport renewal before I die, thank God. What a nightmare.