I submitted my documents to VFS Global exactly nine weeks ago and still waiting for new passport to be approved. Multiple emails asking for more documentation from me; filling in a form to say my passport is lost; dealing with seven different teams at passport renewal in UK.
The list goes on and on.
What a shambles.
Sounds like they made a mistake, as VHS Global check everything before they send everything off by DHL. The mate and I submitted our passport renewal forms over six weeks ago. Still no email to say they are ready for collection in Bangkok.