I assume ‘tourists’ in the article refers to Thais as I can’t see many overseas tourists using ‘personal vehicles’.
Oh, and the buses have, ‘complete safety features’. I guess that doesn’t include the driver.
I brought Germany into it as you implied the reason UK pensioners get a bad deal is due to the amount of money being spent on immigrants. Germany spends far more on immigrants and can also pay a very healthy pension. Why can’t the UK? That’s not by my reasoning, but yours.
Does the 1684 number have English speakers available to take complaints? If not, those 10,000+ complaints were likely from Thais only. I’m guessing it would be much more than that if non-Thais could complain.