I was a regular flyer with Air Asia for many years but then it all fell apart post-Covid as their Customer Service declined to unacceptable levels and constant App / Web Server issues when trying to book flights.
The App maybe the cause of the problem but ownership is with Air Asia !!
Air Asia chose the software house to create the App and they should have tested / QA it independently and Air Asia should be held accountable.
I rarely consider Air Asia nowadays when planning flights. The only reason I would fly with them is if they were the sole airline having direct flights between my destinations.
This is a total shambles for Thailand as a country.....we are all aware of the alledged corruption but now I feel as though I can't trust any uniform !
Boycott and go elsewhere safer, trustworthy and even cheaper !
I had a new BKK debit card issued and that caused my login to the app and website to need some action by branch staff to reinstate my access.
The staff at Chang Phuak branch in CM didn't even tell me about this at the time of issuing the card!?! They are idiots in that branch and actually enjoy causing foreigners aggro.
So I got my app working by going to another helpful branch near the south gate but didn't bother with the browser login as I never really used it.
Did you have a new card issued by any chance?