sad fact.
bank are not doing or helping at all when you scammed.
my friend (thai) got scammed via call center. they knew and had all of his info. obviously working with the government bank or government land deed. he bought a house and after a year call center scam called him and said he has to pay tax for the new house. well the thing is there is no such tax for new house. they told him he must accept the app they will send via line. he clicked it and magic happened. lost all of the money from his bank acc and 100k from his credit card. immediately he called the bank because he got a text massage from the bank about this. he said it was not him and he scammed. bank did nothing. didnt even give the name where the money transfer to. i cannot understand why they cannot give the name. All they said was the money transferred to UOB. when he said it was not him and asked for get the money back or take any action bank said they cannot do anything.. UOB was another joke. they didnt even listen to him. as you said they were with the scammer at all. went to police and police asked if he has any evidence. he cannot show anything because the app deleted and all chat deleted right after he clicked the app to install. so banki told him to change all of his passwords thats all.
so i think banks are just trying to show they are doing something but they are totally with the scammers. i cannot understand
and as usual... its not thai people bu farangs to blame doing scams or something like this