I'm honestly not surprised. I've had an 18 month old in a couple of hospitals due to serious medical complications after he was born and some of the care he's received has been appalling. In one instance following a major surgery he had a drain leaking onto another wound that had just been stitched. I told the nurse immediately upon seeing it and asked her to clean it, her response was 'sorry, cannot. I can only report to the doctor'. The doctor went nuts when they found out and shortly after my son almost died from septicemia.
Mind you when my kid got sick initially the first two hospitals and doctor we saw all sent us home with medicine. It wasn't until we got to the third hospital they said 'oh yeah something serious might be wrong we're going to transfer you by ambulance to the city'. If they hadn't done that he wouldn't be here now.