13 hours ago, flyingtlger said:
provided a donut and a bottle of water as compensation
Better than a kick in the derriere as we say in our circles...
Two weeks ago I experienced a 26 hour delay in DFW including 9 hours in various queues to get replacement tickets. In total, I received 26 e-mails saying that planes were delayed and then cancelled at short notice. There was nothing given in compensation as the lovely people from American Airlines said it was due to abnormal weather conditions. I have no reply from my complaint and will not have the extra money spent on food and drink.
Last week, the lovely people at British Airways "mislaid" my suitcase between LHR and GLA for 37 hours. It is nearly impossible to complain to BA, but I received a reply when I posted about the incident on social media. The answer was that I should be grateful to get the suitcase back and that was the end of the story for BA.
Guess that I will not be using the One World Alliance anytime in the future. Customer Service with them is NIL.