I bought a product from Shopee
I did not receive the product I ordered (looks like a scam)
I notified Shopee
They told me to contact the Seller about the problem and if not satisfied, contact the police
No action on their part, "our policy"
I BOUGHT THE PRODUCT FROM SHOPEE!
Analogy
I go to a restaurant and order a chicken dinner
The meal is not good
I am told to go to the farm and complain to the farmer about the chickens