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Find answers to commonly asked questions I can’t sign in to my account I need help verifying my identity I need to change my information or manage my account Browse more help articles Get in touch Contact the government agency to help you with your application status, membership, eligibility, benefits or other concerns related to your account with that government agency. You can find the contact information on the agency’s website. Login.gov can only resolve issues related to signing-in. Login.gov cannot sign in, create, delete or manage your account on your behalf. Call us (844) 875-6446 Operating hours are 24 hours a day, seven days a week. Submit a help ticket Operating hours are 24 hours a day, seven days a week. Your help ticket was submitted successfully. Check your email for next steps. Submit a new help ticket Partner with Login.gov

OK let us summarize you are both now registered your hardware security key with LOGIN.GOV having a reply drom mark and sid,,, bow please complete the entire application and login to MySSA to test your keys using MySSA, but first Pib you mentioned you had applied years ago with a USA address and phone required to initialize your access to MySSA,,,, As foe my registered use of LOGIN.GOV I was notified by email today that I did login New sign-in with your Login.gov account Your Login.gov email and password were used to sign in from a new device but failed to authenticate. If you recognize this activity, you don’t need to do anything. Two-factor authentication protects your account from unauthorized access. If this wasn’t you, reset your password immediately. New sign-in potentially located in Bang Sue, 10 Signed in with password March 11, 2025 at 2:56 AM (Eastern) Please do not reply to this message. If you need help, visit login.gov/help/ About Login.gov | Privacy policy Sent at 2025-03-11T07:05:04.945266Z In order to get here my password to enter LOGIN.GOV was auto entered in https://secure.login.gov/ and was requeted to enter another pass code not delivered over ? phone ? email ? >> The other way to verify was selected and I entered one of the active backup 12 digit security code again rejected, So please if and when the two of you are able to connect and open MySSA then explain all the derivatives of what you gave done and what information and what time did you enter the sign up into MySSA, What is the problems with entering MySSA or starting a NEW MySSA is the fact that the security LOGIN has been re programmed and manipulated by SSA.GOV contract programmers. People outside the USA borders are blocked starting MySSA with a foreign address and foreign phone and then tortured testing other security software prior to entering the SSA..GOV web page, So please explain your self what have you done and what have you when have you as is able to enter your MySSA account. How to sign in to Login.gov Every time you sign in to your Login.gov account, you will need your email address, your password, and access to one of the authentication options you set up. Follow these steps to sign in to Login.gov. Enter your email address at https://secure.login.gov. Enter your password. Click the “Sign in” button. Authenticate using one of the options you set up, such as: Scanning your face or fingerprint Entering a one-time code from your authentication application Using your security key Entering a one-time code that you receive by text or by phone call Entering a backup code Using your federal government employee or military ID (PIV or CAC) You will then be taken to your Login.gov account page. Related articles Authentication methods Verify your identity

please keep every old timer camper informed,, I have a LOGIN.GOV account and was alsp assigned the 10 additinal keys. The login to IRS also other agency work! The )~(@#)~ MySSA does not work! It asks for USA address and phone. and many USA citizens herein remarked that they are able to LOGIN to MySSA account becaue they did start years ago inside the USA with a USA user name or started using a USA family / friends / forged phony address replace their Thailand phone and address demanded by MySSA accpunt initial start login to start up MySSA ` The Manila FBU SSA temporary children have never been educated in short they never physically tested any of their internet SSA service outside the USA SSA customer service from Thailand connections or Cambodia or Vietnam etc etc! The Manila FBU SSA children are manage by an incompetent prejudiced military oriented policy not dedicated paid as a civil servant USA citizen paid FICA taxed USA pay check removed policy You notice past Manila BS phone / email recording years declaring sorry we are busy servicing 60 million applications (today 72milion) sorry we open only two hours a week then we are open BS sorry no answer email after 10 days we need appointment to contract untarined MANILA bimbos? WTF Now the manila meddage returns you must have a military address meaning a over seas APO etc address ro have permission to lohin to MySSA which is a non military civil servant USA citizen taxed retiremet bureaucracy nothing to do with Department Of Defence Manila really do not care and continue ignore communications beyond a simple problem solution. Manila folloes Baltimore 3 hour phone recorded message garbage and dictates instructions go online file your SSA. Manila never tested go online and just recently started broadcasting only military APO address permited go SSA online outsude the USA. This destroyed life of a hand full of USA citizens who are SSA blocked and receive mail delivered on a row boat across the Pacific because manila. Manila does not care about USA citizens who have no USA family or friends alive Manila is saving postak money and the FBU SSA children get to ignore noy be accountable for pleas for help from USA tax payers who FICA pay pay them The expat herein above lost under a million USD California property sale has blamed a single agent FBU Jocson who remains silent under his desk and manipulated all temporary hired and fired off the street SSa Manila workets, As an attorney declared several times to OIG, White House, GSA, etc. etc, the USA citizen does not work for SSA ,GOV and was ordered by Manila FBU to run around several USA Embassy to verify certify BASIC SIMPLA retirement application data and the USA citizen has pleaded a court hearing several times to be prove evidence and prove gross negligence fail;ure of Manila civil servants to deliver fiduciary simple sevice duties. The plea was simple and to the point prove him over 13 years a liar a thief a crook or have manila shut up fire the crook and fraud bureaucracy MAFIA. The old expat declared it is no longer about money because at old age after 13 years of survical there is nothing to purchase nothing more to enjoy the thrill is gone forever and there is no more respect waiting for death. Any nody else need litigation counselor advice? service?

The 15 year history is a long story embeded some where in ASEAN ssa titles.. In short summary California property was sold and money transfered to Wells Fargo Bank. Expat moved to Asia asked for wire transfer. wells Fargo manager demanded mail SSA card back to start wire transfer. Expat started at USA Embassy and was instructed by Manila to run atound like a monkey stamp and verify forms and identity to receive SSA card. The SSA card was never delivered up to this date and Wells Fargo under the patriot act and dhs security deleted shut down destroyed expat accounts and stated bank mailed check to an unpaid. long dead, last address was expat USA po box. Manila FBU sloppy untrained actions over several years history created world war 3 and then years later expat at age 70 applied for ssa was again told to run around certify ing verifying from ASIA demanded original documents at the USA Embassy that the USA Rmbassy mailed internal coded diplomatic pouch to Manila FBU not one time but two times from the USA Embassy. To jeep it simple Manila was contacted and replied with 17 temporary hired fired agents over the years re[;ied they never got the SSA forms, and continued ignoring messages and ohone calls up to this date as the expat only instructions was from Baltimore no response no help from Manila. As of up to date expat received a 1099 statement dated 2023, 20,145 USD was paid but all was returned to SSA po box in PA. In closure the expat has mailed multiple International Direct Deposit forms all signed and verified banj managers and valid USA passport both to Manila FBU and Baltimore, Expat recently phoned Baltimore was informed close to 50K USD is in limbo however recorded bank name and account and address was correct inside baltimore however there is nothing they can do expat must contact FBU manila for delivery.. Yes yes expat has and has mailed manila who continue to be silent do nothing. It is a fact that manila has no educated staff and use temporary off the street untrained labor who are not educsted ot motivated on USA citizen customer service account beyond packing envelopes with stamps mailed by a row boat to Baltimore.. I have same trouble with paper mail to Baltimore or Manila they never answer never acknowledge delivery perhaps their mail room is a paper box they empty as trash. I do not blame the motivation of some SSA agents because yes there are many retarded not smart people asking repeat questions however there should be a smart managed accountable audit trail and training inside all USA GOV business operations from VA to IRS that is lacking inside SSA,GOV Have other history another expat filed basic simple SSA benfit with a USA passport clear date of birth and name however fater years of struggle to communicate was informed 5 years later was approved SSA benefit with a new birth date and middle name changed. The 5 year delayed Medicare card and middle name did not bother or concern this expat however the problems of recovery 5 years was again manila ignored as all the SS 561 request for hearings and request for OIG deposition So the bottom line answer with Baltimore you are not in the USA you must always contact manila FBU nobody else can help you... DOGE is a long way off from solutions of using A I programmed audio chat to steer 90 percebt of SSA.GOV benfits / SSID / Medicare / 24/7 p[hone callers away from available SSA staff required to correct international expat serviced applications

Galone outstanding education instruction for old age retired pernament USA citizens living in Thailand. Keep up the details of your struggle contacting communications with SSA.GOV International / Manila / FBU. The trouble desctibed inside SSA.GOV ASEAN blogs are scattered amd sloopy remarks that has no practial dependable top down management solutions WHY these problems from a hand full of old age USA citizens should be focused towards and delivered toward the SSA.GOV paid managers who continue to ignore 2025 agency communication trouble. I know people over 15 years living isolated in Thailand USA relatives ftiends dead, and continue denial of USA SSA services trashed by sloopy untrained temporary hired fired SSA agents. We get old we get senile we get dead we get no respect... The past memory of a dedicated motivated enthusiastic help full knowledge full and able worker is now smoke and mirrors projected by a hand full of happy Thailand campers. USA Citizen Customer services shall continue to degrade probably worse for retired ignored older expats, unless they vote together and combine together to educate, repair, replace, supervise USA customer service complaints herein adjuticated

Consent for ID.me to Collect Biometric Data Version: 3.1.0 Last updated: 2023-01-10 Language CONSENT FOR ID.ME TO COLLECT BIOMETRIC INFORMATION AND SENSITIVE PERSONAL INFORMATION In the event of any discrepancy between a non-English version of this document and the English version of this document, the English version shall prevail in all respects. BIOMETRIC INFORMATION PRIVACY STATEMENT ID.me will not sell, rent, or trade your Biometric Information, and after verification you may request we delete your Biometric Information. Your Biometric Information will only be used by ID.me to verify your identity in accordance with the guidelines published by the National Institute for Standards and Technology or as required for the prevention of fraud. ID.me will transfer your Biometric Information to our third party partners only when required by a subpoena, warrant, or other court ordered legal action. Notice and Consent This Notice and Consent for the collection of Biometric Information, Personal Information and Sensitive Personal Information ("Consent") describes how ID.me collects and processes certain categories of Personal Information in connection with the Services provided by ID.me ("Services"). By providing your consent you acknowledge and agree that you have been provided with, and agree to be bound by the ID.me Terms of Service and the ID.me Privacy Policy. Please carefully review the details below prior to consenting to our collection and use of your information. Please note that once consent has been provided for the collection and processing of your information as part of your verification it may not be revoked where it is required to complete the transaction for which it was collected, or to complete the verification Services. 1. What are Personal Information and Sensitive Personal Information In order to verify your identity, ID.me must collect your Personal Information, including certain Sensitive Personal Information. The specific categories of Personal Information or Sensitive Personal Information that may be collected through your use of ID.me Services may vary, however some examples of Personal Information collected include name, address, and date of birth. Some examples of Sensitive Personal Information that may be collected include different types of personal identification numbers, including social security, driver's license, passport, or state ID card numbers as well as your geolocation information at the time of verification. ID.me will never sell, rent, or trade any of this information. For more information about the information collected by ID.me, as well as additional details about how this information may be processed please see our Privacy Policy. 2. What is Biometric Information? Biometric Information is a form of Personal Information related to biometric characteristics which may be used to identify you. Common examples include fingerprints, voiceprints, scans of a hand, facial geometry recognition, and iris or retina recognition. As used in this policy, Biometric Information includes any "biometric identifiers" or "biometric information" as defined under applicable law. 3. What Biometric Information Do We Collect? The information we collect will vary depending on the specific type of Services you request. Many ID.me Services do not require Biometric Information, however certain Services – those requiring a NIST 800-63A IAL2 credential, such as the Internal Revenue Service (IRS), Office of Veterans Affairs (VA), or certain state unemployment or labor departments - may require a higher level of assurance for your identity verification. When you sign up for an applicable ID.me Service we may collect the following Biometric Information: Facial Biometrics: Our Service may require you to upload an image of your government issued or other identification document(s) as well as your photographic image or "selfie" photograph using your mobile or other device. We use these images to create a facial geometry or faceprint which we use for purposes of identity verification and to prevent the creation of multiple accounts in a fraudulent manner. Fingerprint Information: Our Service may require the submission of fingerprints, including fingerprint or hand scanning. Our Service may require the submission of fingerprints, including fingerprint or hand scanning, which we use for purposes of identity verification and to prevent the creation of multiple accounts in a fraudulent manner. 4. How Do We Use Your Biometric Information? We use your Biometric Information only as follows: To verify your identity when you are opening an account or using our Services; To authenticate use of your account and the Services for a transaction; To prevent fraudulent uses of ID.me’s Services or the creation of multiple accounts; and To comply with legal obligations or comply with a request from law enforcement or government entities where not prohibited by law. 5. Do We Share or Disclose Your Biometric Information? ID.me will only share your Biometric Information with our partners in the following circumstances: As required with other third parties where permitted by law to enforce our Terms of Service, to comply with legal obligations, or to cooperate with law enforcement agencies concerning conduct or activity that we reasonably believe may violate federal, state, or local law when required by a subpoena, warrant, or other court ordered legal action, and to prevent harm, loss or injury to others. To third party service providers that perform functions on our behalf. These service providers are limited to using the Biometric Information to assist in our provision of Services, and must maintain any Biometric Information we share in a secure fashion. 6. Do We Sell Your Biometric Information? ID.me will not sell, rent, or trade your Biometric Information. Your Biometric Information will only be used by ID.me to verify your identity in accordance with the guidelines published by the National Institute for Standards and Technology or as required for the prevention of fraud. In fulfilling our Services to you, ID.me will transfer your Biometric Information to our third party partners only when required by a subpoena, warrant, or other court ordered legal action. 7. How Long Does ID.me Retain My Biometric Information? ID.me may retain your Biometric Information for up to thirty-six months. ID.me collects and processes your Biometric Information in order to verify your identity and help prevent fraud. Biometric Information is retained in line with ID.me’s obligations to our partners, with the specific retention periods determined by the first partner with whom a user first verifies their identity (e.g., IRS, Dept. of Veterans Affairs, a state workforce agency, etc.) Certain partners may require this information to be purged within twenty-four (24) hours following a successful verification, other partners may require a longer retention period, but under no circumstances will ID.me retain this information for longer than thirty-six (36) months absent a subpoena, warrant, or other legally compelling justification. For ID.me members who are residents of Illinois, in accordance with Illinois state law ID.me will retain Biometric Information only until the occurrence of the first of the following:(a) The initial purpose for collecting or obtaining such Biometric Information has been satisfied; or (b) Three (3) years following your last interaction with ID.me. 8. Can I Request that ID.me Delete My Biometric Information? Yes, you may direct ID.me to delete your Biometric Information. After successfully verifying your identity, you may request that ID.me delete your Biometric Information. You may request the deletion of both the selfie image and Biometric Information submitted during your verification by submitting a request through the ID.me "Privacy Rights Center" which is accessible via a link at the bottom of our Website, or under the "Privacy" setting in your account. Deletion of the selfie image and associated Biometric Information may take up to seven (7) days and will not impact the validity of your credential or verified status. ID.me reserves the right to retain this information as needed to comply with our legal obligations, including warrants, subpoenas or other court orders, or to help prevent fraud. Pursuant to the California Consumer Privacy Act of 2018 (CCPA), residents of California are entitled to additional rights and disclosures regarding their Personal information, including Biometric Information. Please see our Notice to California Residents for additional details regarding these disclosures and how to exercise your rights. 9. Can I refuse to provide My Biometric Information? Yes, you may refuse to consent for the collection of your Biometric Information. Please note that if you refuse to consent to the collection and processing of your Biometric Information then we may not be able to verify you at the required level of assurance for use of all of our Services. Alternate pathways to verification may be available. ID.me provides an alternate pathway for individuals to verify their identity. Instead of providing consent for the collection and use of your Biometric Information, you may be presented with the option to speak with one of our Trusted Referees on a recorded video. This alternate method of verification satisfies the NIST 800-63A IAL2 requirements, however this Service is not available for use with all partners. 10. What Kind of Storage and Security Do You Use With My Biometric Information? We are committed to protecting your information. We have adopted technical, administrative, and physical security procedures to help protect your information from loss, misuse, unauthorized access, and alteration. Please note that no data transmission or storage can be guaranteed to be 100% secure. We employ appropriate security safeguards. To safeguard certain sensitive information (such as Biometric Information and government-issued identification information), we implement security measures such as encryption, firewalls, and intrusion detection and prevention systems. 11. Changes This Biometric Information Privacy Policy may be periodically updated. From time-to-time we may update this policy to reflect new features or changes in our Personal Information practices or our Services. We will post a notice for users at the top of this Privacy Policy addressing any significant changes. https://id.me/assets/logos/idme-logo-1d96899e99d393974ec16fa17a820e78fca132bd8ea53e01f12bdc000baf674f.svg ID.me simplifies how individuals prove and share their identity online. https://id.me/assets/icons/social/icon-twitter-125425562563ee227f101b7cd5a7fb18c4b2810a30adad82618a8c3eab05cf9f.svg https://id.me/assets/icons/social/icon-facebook-17800f299508ac361c12ab097c0513dd3092156b47ea2963eb12deaf4d2f3f35.svg https://id.me/assets/icons/social/icon-linkedin-9f6e7539680f6534c302d49c401d45f37c4c6b4368c3786d5cbe526a41df3501.svghttps://id.me/assets/icons/social/icon-instagram-32bd4b72cde1efedab1d4d771566063047456235facf717a558af877ccf11e75.svg Learn Case studies Data sheets White papers Press releases Connect Career opportunities Contact support Developer support Media inquiries Copyright © ID.me, Inc. 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Skip to main content https://www.login.gov/assets/img/us-flag.png An official website of the United States government https://www.login.gov/assets/img/logo.svg Help center Contact us Accepted identification documents Driver’s license from all 50 states, the District of Columbia (DC), and other U.S. territories (Guam, U.S. Virgin Islands, American Samoa, Mariana Islands, and Puerto Rico). Non-driver’s license state-issued ID card. This is an identity document issued by the state, the District of Columbia (DC), or U.S. territory that asserts identity but does not give driving privileges. We do not accept military IDs, U.S. Passports, or other identification documents. If you do not have a valid driver's license or state ID card, you cannot use Login.gov for identity verification. Please contact the partner agency’s help center to find out what you can do instead. You cannot pass identity verification if your ID is expired. You cannot use extension documents in place of an unexpired ID. You cannot use a paper or temporary ID. Related articles Verify your identity Was this article helpful? Back to top Search Get started with Login.gov Trouble signing in? Manage your account Verify your identity Overview How to verify your identity Accepted identification documents How to take photos to verify your identity Verify your phone number Verify your address by mail Verify your identity in person Find a Participating Post Office Issues with verifying your identity in person Help with specific agencies https://www.login.gov/assets/img/logo.svg For agencies Become a partner Developer guide Learn About us Accessibility Join us Privacy & security Support Contact us Help center Login.gov system status https://www.login.gov/assets/img/gsa-logo.svg Login.gov An official website of the General Services Administration About GSA Accessibility support FOIA requests No FEAR Act data Office of the Inspector General Performance reports Privacy policy Looking for U.S. government information and services? Visit USA.gov

Skip to main content https://www.login.gov/assets/img/us-flag.png An official website of the United States government https://www.login.gov/assets/img/logo.svg Help center Contact us Verify your identity Identity verification is the process where you prove you are you — and not someone pretending to be you. You will need to create your Login.gov account and verify your identity to access services at some government agencies. What you’ll need to verify your identity You’ll take a photo of your accepted driver’s license or state ID card and enter your personal information to verify your identity online. You may need to take a photo of yourself with a phone to verify your identity online. This is to check that you are the person on your ID. If you don’t have a phone with a camera, you can verify your identity in person. https://www.login.gov/assets/img/help/create-an-account.svg What you’ll need to create a Login.gov account Email Password Authentication method https://www.login.gov/assets/img/help/verify-your-identity.svg What you’ll need to verify your identity Driver’s license or state ID card Social Security Number Phone number or address Some services need you to take a photo of yourself with a phone to verify your identity online. How we use your information Login.gov is a secure, government website that adheres to the highest standards in data protection. Login.gov does not store images of your ID or the photo of yourself. We ask for your consent before we share your verified information with the partner agency. Learn more about our privacy and security measures. Related articles How to verify your identity Accepted identification documents How to take a photo of yourself Verify your phone number Verify your address by mail Was this article helpful? Back to top Search Get started with Login.gov Trouble signing in? Manage your account Verify your identity Overview How to verify your identity Accepted identification documents How to take photos to verify your identity Verify your phone number Verify your address by mail Verify your identity in person Find a Participating Post Office Issues with verifying your identity in person Help with specific agencies https://www.login.gov/assets/img/logo.svg For agencies Become a partner Developer guide Learn About us Accessibility Join us Privacy & security Support Contact us Help center Login.gov system status https://www.login.gov/assets/img/gsa-logo.svg Login.gov An official website of the General Services Administration About GSA Accessibility support FOIA requests No FEAR Act data Office of the Inspector General Performance reports Privacy policy Looking for U.S. government information and services? Visit USA.gov