She is one stupid agent out of hundreds, so your ' got to love agent's doesn't mean anything.
reputable agent's are fine, no waiting queue's all day, no dealing with idiots, no hassles at all.
cheap charlies save a few baht by accepting all the headache, up to him.
she's toast now after making a scene and especially locking him up .... haha ..
throw the god damn book at her !!