I've been with my UK bank for over 50 years, but when I went onto the site a few days ago, they made me fill in a big questionnaire regarding my pensions, who I paid tax to etc, before accessing my accounts. Bit daunting because it was early morning and I was still half asleep! I must admit that I was panicking slightly because I was about to do my monthly pension transfer. Anyway, they seemed happy with my answers because my transfer went ok and I haven't heard back from them. I did cock up my first attempt at logging in, so it may have had something to do with that.