grin

Yes, I am aware that some brands sell rebadged Siemens or Bosch made appliances. When we spoke with Siemens in Bangkok to set up a service call we were expecting a call from Siam TV as we had thought that they were the local designated repair center. I made 3 calls to Bangkok and each time they said to expect a call. Maybe it is their local repair center that has dropped the ball. My wife did call Siam TV directly and they said no parts were available for our Siemens model. We did remove the filter and there is nothing obvious blocking the pump impeller. I told my wife that there is always a chance that it can be repaired without needing any parts as in the case of something blocking the drainage path. In that case all we need is someone that knows what they are doing to take the machine apart and inspect it for obvious problems. Then possibly they could fix it without needing new parts or specifically Siemens parts. She spoke to different people at Amorn when she returned there and they agreed to take a look at it. We have an old top loader washer downstairs that my daughter was going to throw out years ago. My wife has always used it for heavy duty bedding and curtains as our Siemens is only an 8 kg model. She's been stuck with it for the last couple of weeks but her only complaint is that the clothes are too wet when they come out and take too long to dry. It's funny but it seems like I am the only one that takes advantage of most of the Siemens washer features.

E18 - drainage problem according to web searching but it drained fine on its last load. Now it shows E18 when trying to start a load and it just displays the error code and does nothing. There's no water in the drum so it doesn't make sense that it's trying to drain. That's why I thought maybe the motherboard/keypad had given up the ghost. However, on second thought, maybe the pump died and it does a self check before starting a load.

According to https://www.siemens-home.bsh-group.in.th Siemens stopped selling appliances in Thailand in 2018 but they still offer repairs throughout Thailand. We bought a nice Siemens front load washer floor model from Powerbuy in 2018 and we were aware that it was a discontinued model but we were not aware that Siemens was leaving Thailand. However, with the huge discount we figured it was worth it even if we had to toss the washer after a few years. Now it just shows an error code and I suspect it needs some minor repair like replacing the motherboard/keypad. We could easily buy a new washer but I really like the features on this Siemens model. I have spoken with the people at the Siemens Bangkok number for service shown in the link provided above and they have assured me that we can get a service call in Chiang Mai for a fee of 1300 Baht. However, it has been over a week now and no call from them. I did remind them after one week that we are still waiting for them to call us to set an appointment for the service call. Does anyone know of any appliance repair shops that can service Siemens appliances here in Chiang Mai? We have tried the few repair shops in our Pa Daet area and nearby but none of them service Siemens appliances. Amorn used to have people that worked on Siemens appliances but they are no longer employed there. Also Powerbuy has no recommendations. Based on the link above it seems like parts for Siemens appliances are still available in Thailand.

Thanks for the replies about the Amorn shops. I'll have to check out the Hang Dong Big C shop to see how well they have restocked their electronics. Pretty much everything else they sold can be purchased at the Mr. DIY shops.

The last time I was in Amorn at the Mae Hia Big C on Hang Dong Road their shelves were almost empty. It looked like they were in the process of shutting down. My wife tells me that the Amorn in the Big C Extra on the Super Highway has some other shop in that location now. Can anyone confirm the current state of these two aforementioned Amorn shops and whether or not the Amorn on the road north of the moat is still open for business?

Anyone aware of what is going on with the building on the south side of the Airport Plaza parking lot that had the PowerBuy, Baan and Beyond, and OfficeMate stores? One search for OfficeMate in Chiang Mai shows this location as being temporarily closed. Which PowerBuy, Baan and Beyond, and OfficeMate would be recommended in Chiang Mai now that these are closed?