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at work we use this program called visnetic mail flow, im an international customer relations rep...companies subcontract us for customer relations work, i guess you can say we are a call center...

we need an email program that can handle multiple client 'ticketboxes', that can be transferred to our main referral 'ticketbox' for outward replies.

mail flow does not have any indicators for new incoming messages, and so we have to check each companies folder...just to see if there is a new email....imagine going through 50 folders(ticketbox) , of which not all of them will have a new message....but you wouldnt know unless you checked them all.

are there any other email management programs out there, to make life easier...because 'visnetic mail flow' really does suck big time...

help

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