A BIG Tot-problem in Pattaya.

I visited to TOT-office 18.4.07 and bought a adsl-line.

Very good, they promised me to get a adsl-line in 2 weeks.

Good and friendly service at that time!

After 2 weeks I went to Pattaya TOT- office because not a

signal for my modem, but clerk said that the line is on, so I

went back home, checked the line with 3 different modems,

but no adsl-line!!!

.......so again(!), went back to TOT-office.

they Told that there's no adsl-signal.

So Clerk told me that I should have bought a

TOT - modem, ( this wasn't told earlier ).

I bought a wireless modem from tukcom southpattaya and

it was cheaper than TOT's wireless modem.

Mechanic , name 'CHAROEN' visited

to my home 2 or 3times, spent time

in there for 10-15 minutes each time, but no

adsl at all, just a phoneline,

(I don't have own home telephone but mechanic told that the line is ok).

I really didn't want to buy a phoneline,

wanted just a adsl-line for my computer!!!

The same mechanic, told that the line is ok and

I can use the internet.

And he said that if want, i have to pay him 350 baht

and he will get the phoneline cabel into my home.

He left the cabel outside, so i had to do the rest by myself, connect the cabel.

Not nice at all.good servicefrom TOT!!

But result was the same, no adsl-line!

So, 7th May, when i had to go to Finland, visited the TOT office, and said to MANAGER,( Don't Know her name, )

** i want my money back because since 18th April has been more than 2 weeks,**

SHE said that **we cannot pay back because we don't have any cash and we don't pay anything in cash.**

i asked **why**

I did not get really good reason, they just wanted me to pay +4000 baht , including connection, and monthly 700 baht

(speed 512 kbits).

So, i was really angry, told them that if they are not going to pay me back, i will go to policestation and

ask what can i do.

The other officer , older woman, wearing eyeglasses,

in that same office, said ''so you have to go there''

i Went to Pattaya tourist police and they said that

**Office has to pay me the money back, but go to TOT-Office and talk again with the MANAGER and if you are not understood,

police will talk with the MANAGER.**

So I Went back to Office and said to MANAGER

''call this police''

so she said :

**i am not going to Call anyone, **,

and showed really bad face.

Ok, i called by my own phone, gave the phone to that MANAGER and she changed her mind, she said

** yes , we will pay your money back**

Strange TOT - policy isn't it?

** GOOD ! I want my +4000 baht today and i will leave this company forever**

They said (manager and someone other officer)

** cannot pay today, because they don't have any cash,

But cashier got all the time money in that office, so i said

** you have cash in there**

but they said

**we cannot do in that way and

because it is holiday 7th May**

While this, I got a phonecall from my own number (from my house) ,

mechanic (WHO ever) told me that the adsl - line is ok,

he's checking the line at my home, and it works.

So, because MANAGER, and other not-friendly clerks and me

didn't understand eacother I went back home. Again.

and result was the same as earlier.

---------

I am very dissappointed about TOT-company in Pattaya.

And when I went to airport, I checked the phoneline, it was closed,

so something happens quickly in that company!

Good service, yes.

And in the end, I speak Thai fluently, so these conversations have

been in Thailanguage, so no missunderstood on both sides.

I have spent time and money a way too much for this and got nothing.

I have called too many times to 'service numbers but without any help'', so

what are things numbers and people for?

And the clerks who work at the TOT-office Pattaya,

I think they should learn to be more polite.

Is this really TOT-policy, have to pay but no service??

this mail was sent to TOT , 16.th MAY.

tim muhonen teacher interpreter, thailand.

Dealing with government employees is pretty much the same the world over

And TOT is wholly owned by the government!

Dealing with government employees is pretty much the same the world over

....

yeah it seems so...