SCB Mobile App: Problem with Bill Pay

[bamnutsak]

On/about 21 October 2023 I seem to be unable to utilize the SCB Bill Pay feature within the SCB app.

 

I was able to pay a bill on 20 Oct, I can transfer, pay by QR code, and add value to a prepaid SIM, in other words, most features work.

 

But when I try to pay a bill (AIS Fibre in this case, with a longstanding saved account) I am greeted with the following message...

 

Unable to proceed

We cannot process this transaction at the moment

OK

 

I can pay this current bill via the Bangkok Bank mobile app.

 

There was a new terms and conditions message on 21 Oct, but I don't see anything in there re: bill pay.

 

 

Is anyone else experiencing any recent issues with SCB Bill Pay?

 

 

[bamnutsak]

Problem resolved

Main screen
My Debit & ATM Cards
Press on Debit & ATM Cards
You should see a representation of your ATM/Debit cards
Press "Services"
See Block Online Payment section
block/unblock domestic online payment
block/unblock international online payment

For some reason, both of these were set to Block.
I un-Blocked domestic online payments. All is good.

It's weird because the app updated Sep 18, but I paid an online bill on 20 Oct. So it wasn't some new version default setting.

And I didn't change this setting myself; I didn't even know there was a menu tree buried there.
 

 

 

Edited October 26, 2023 by bamnutsak