Recently, an urgent letter was sent to the National Broadcasting and Telecommunications Commission (NBTC) board chairman by four of its commissioners.

 

The letter, authored by Thanapant Raicharoen, Suphat Supachalasai, Pirongrong Ramasoota, and Somphob Purivikraipong, called for a resolution to public complaints concerning the merger between True Corporation and Total Access Communication (DTAC).

 

These complaints have been accumulating over several months and the commissioners have urged the NBTC to address these issues in their upcoming meeting on December 20. The responsibility for handling these complaints falls under the purview of the chairman, Dr Sarana Boonbaichaiyapruck, who is in charge of consumer protection.

 

The letter stipulates that the NBTC office should gather facts regarding these complaints, which primarily focus on the impact of the merger on mobile phone signal quality, increased tariff rates, and involuntary changes to service packages.

 

The merger between True and DTAC was completed in March and was acknowledged by the NBTC board in October 2022. The company, now known as True Corporation, has disputed the complaints about decreased mobile signal quality post-merger, calling it a misunderstanding. They insist that they have adhered to the regulator’s post-merger rules.

 

by Alex Morgan

PHOTO: True

 

Full story: The Thaiger 2023-12-19

 

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5 hours ago, webfact said:

the impact of the merger on mobile phone signal quality, increased tariff rates, and involuntary changes to service packages.

 

5 hours ago, webfact said:

True Corporation, has disputed the complaints about decreased mobile signal quality post-merger, calling it a misunderstanding.

1 out of 3 complaints "solved"

18 hours ago, webfact said:

The letter stipulates that the NBTC office should gather facts regarding these complaints, which primarily focus on the impact of the merger on mobile phone signal quality, increased tariff rates, and involuntary changes to service packages.

The merger was a farce.