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Homeless Men Denied Hotel Stay Amid Freezing Temperatures

Featured Replies

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Two homeless men were turned away from their pre-booked rooms at the Holiday Inn Express on Oxford Road in Manchester during a freezing night when temperatures dropped to -6 degrees. Despite the charity Two Brews paying for the accommodations, hotel staff informed them that "company policy" prevented homeless individuals from staying there.

A volunteer captured the incident on video on a Monday evening and shared it on social media, triggering outrage. The men plead with the receptionist in the footage, citing the extreme cold and their need for shelter. The hotel staff member insisted that the decision was based on company policy, not personal bias.

A spokesperson for Holiday Inn Express has issued an apology, acknowledging that the incident did not align with their policy of inclusivity. The hotel has pledged to improve internal training to prevent future occurrences. Following the refusal, the men successfully checked into a Travelodge hotel in Moss Side.

Key Takeaways

  • Two homeless men were refused entry to a pre-booked hotel room despite freezing temperatures.

  • Holiday Inn Express apologised, stating the action was against their policy.

  • The men found alternative accommodation at a Travelodge hotel.

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Adapted by ASEAN Now from BBC 2026-01-09

 

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On 1/9/2026 at 4:52 AM, webfact said:

screenshot_3564.jpg

video screenshot

Two homeless men were turned away from their pre-booked rooms at the Holiday Inn Express on Oxford Road in Manchester during a freezing night when temperatures dropped to -6 degrees. Despite the charity Two Brews paying for the accommodations, hotel staff informed them that "company policy" prevented homeless individuals from staying there.

A volunteer captured the incident on video on a Monday evening and shared it on social media, triggering outrage. The men plead with the receptionist in the footage, citing the extreme cold and their need for shelter. The hotel staff member insisted that the decision was based on company policy, not personal bias.

A spokesperson for Holiday Inn Express has issued an apology, acknowledging that the incident did not align with their policy of inclusivity. The hotel has pledged to improve internal training to prevent future occurrences. Following the refusal, the men successfully checked into a Travelodge hotel in Moss Side.

Key Takeaways

  • Two homeless men were refused entry to a pre-booked hotel room despite freezing temperatures.

  • Holiday Inn Express apologised, stating the action was against their policy.

  • The men found alternative accommodation at a Travelodge hotel.

image.png  

Adapted by ASEAN Now from BBC 2026-01-09

 

image.png

 

image.png

One of them was homeless for eight years according to the UK press.

I also turned away such people from my restaurant in the UK at the time, if they are homeless for that long after all else has failed means they have not stuck to the rules in previous council accommodation, due to drugs, alcohol or some other anti social reason.

Why would this company want to take a risk with these sorts of people.

If people like they could invite them into their own homes instead of expecting others to do it.

The bill was being paid by a charity.

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1 hour ago, JamesPhuket10 said:

One of them was homeless for eight years according to the UK press.

I also turned away such people from my restaurant in the UK at the time, if they are homeless for that long after all else has failed means they have not stuck to the rules in previous council accommodation, due to drugs, alcohol or some other anti social reason.

Why would this company want to take a risk with these sorts of people.

If people like they could invite them into their own homes instead of expecting others to do it.

The bill was being paid by a charity.

Agreed. My heart goes out to them, but what do you figure would be the cost to the hotel to defunk and re-sanitize a room after someone sleeps there who hasn't had a shower in 2 or 3 weeks (or months). And that's setting aside the futility of trying to recoup any money if they decided to deliberately trash the room. Which is always a possibility for folks with mental issues that tend to accompany homelessness.

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The Holiday Inn is a commercial enterprise not a charity. There are hostels which will take homeless people and they are cheaper than the Holiday Inn.

The secret recording suggests the charity was prepared to use any refusal for publicity and to shame a large company. Public shaming is very popular in the UK and is often unbalanced and emotive.

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Heartless b-tards on AN. Have any of you slept rough at -6? Yeah, didn't think so.

The homeless people here are homeless mostly of choice because of mental problems.

14 minutes ago, unblocktheplanet said:

Heartless b-tards on AN. Have any of you slept rough at -6? Yeah, didn't think so.

The homeless people here are homeless mostly of choice because of mental problems.

So you'd let them sleep at your place? If not, why would you shame a business for not taking that same risk?

Not every business is qualified to deal with the mentally ill. It's like Dirty Harry said... You got to know your limitations. (I'm paraphrasing)

7 hours ago, JamesPhuket10 said:

One of them was homeless for eight years according to the UK press.

I also turned away such people from my restaurant in the UK at the time, if they are homeless for that long after all else has failed means they have not stuck to the rules in previous council accommodation, due to drugs, alcohol or some other anti social reaso

Why would this company want to take a risk with these sorts of people.

If people like they could invite them into their own homes instead of expecting others to do it.

The bill was being paid by a charity.

What a shame we aren't all as clued up as you. You are truly brilliant. Well done for being such a success in life. Kudos.

7 hours ago, JamesPhuket10 said:
7 hours ago, JamesPhuket10 said:

Why would this company want to take a risk with these sorts of people.

Actually they are:

'A spokesperson for Holiday Inn Express has issued an apology, acknowledging that the incident did not align with their policy of inclusivity. The hotel has pledged to improve internal training to prevent future occurrences.'

Perhaps you should apply for the CEO's post there with your excellent credentials.

8 hours ago, unblocktheplanet said:

Heartless b-tards on AN. Have any of you slept rough at -6? Yeah, didn't think so.

The homeless people here are homeless mostly of choice because of mental problems.

I have. I would wake up in my VW van, some mornings with tiny, frost, icicles hanging on the metal ceiling of my VW van.

Each local council should be obliged to house homeless in dire situations. Each big town has empty buildings , hotels etc. Then there are sports halls and such that can be adapted. It’s

Although I will say this situation has got out of hand. It’s not only by freezing temperatures that people need help. It’s stopping that final moment when people loose their lodgings, then it’s a downward spiral into extreme poverty and living on the streets. Something has to be done, just like the housing crisis in the US when people were evicted.

Just who will do something , and how ?

3 hours ago, geisha said:

Each local council should be obliged to house homeless in dire situations.

They are obliged and it is a huge cost for every local council in the UK.

3 hours ago, geisha said:

Each big town has empty buildings , hotels etc.

Legislation prevents councils from housing the homeless in empty buildings. They need expensive refurbishment first.

3 hours ago, geisha said:

Although I will say this situation has got out of hand.

I absolutely agree. See below.

3 hours ago, geisha said:

It’s stopping that final moment when people loose their lodgings,

Governments and local councils have already made it more and more difficult for landlords to make people homeless for just this reason. However, very often there are other factors, particularly drugs and alcohol.

3 hours ago, geisha said:

Just who will do something , and how ?

A huge amount is already being done by local councils, homeless charities and the UK government. On the other side of this coin, the cost of housing people who make a negative contribution to society is borne by the taxpayer pool, a diminishing section of society in aging, benefits-loving Britain. This is the problem in Western societies that provide "free stuff". Everyone hops on the gravy train, absolves themselves of any personal responsibility and declares themselves helpless. Wringing one's hands does not solve this intractable problem.

Baiting racist troll post and reply removed

Arnold Judas Rimmer of Jupiter Mining Corporation Ship Red Dwarf

Since when were hotels supposed to let in tramps ?

2 hours ago, JimCM said:

Since when were hotels supposed to let in tramps ?

Exactly.

They are reserved for illegal immigrants.

What were they thinking?

2 hours ago, JimCM said:

Since when were hotels supposed to let in tramps ?

They always let my ex missus in.

2 hours ago, JonnyF said:

Exactly.

They are reserved for illegal immigrants.

What were they thinking?

Blame the government, not the hotel or illegal immigrants.

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