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New Customer Sevice Standards


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UK/BA has announced a new visa processing time guide and customer service standards.

Guide to visa application centre processing times

December 2008

Thailand, Bangkok

Visits Visas 5 days 10 days 15 days 30 days 60 days Applications per Month

Business Visit (6 months or less) 99% 100% 100% 100% 100% 143

Family Visit (6 months or less) 94% 98% 100% 100% 100% 197

Other Visit (6 months or less) 93% 100% 100% 100% 100% 119

Premium Visit (more than 6 months) 97% 100% 100% 100% 100% 117

Transit (6 months or less) 100% 100% 100% 100% 100% 9

Visit (6 months or less) 93% 99% 100% 100% 100% 859

Points Based System Visas 5 days 10 days 15 days 30 days 60 days Applications per Month

PBS Tier 1 31% 69% 100% 100% 100% 13

Other Non Settlement Visas 5 days 10 days 15 days 30 days 60 days Applications per Month

EEA Family Permits 22% 78% 89% 100% 100% 9

Other Non-Settlement 44% 91% 96% 100% 100% 54

Student 70% 95% 100% 100% 100% 378

Settlement Visas 15 days 30 days 60 days 90 days 120 days Applications per Month

Settlement 92% 100% 100% 100% 100% 37

Information via UK/BA Website

UK Visa

Edited by mariner29
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