true move 3g problem

[dazk]

for the last 2 days i have had a problem with my 3g dongle it just wont connect to the server, keep getting the message no response from server it may be busy try again later

anyone else got this issue or is it just me

thanks in advance

[Pattaya28]

True have no desire at all to service and keep their customers happy.

[blackman]

True have no desire at all to service and keep their customers happy.

my experience has been quite the opposite

[sometime]

I have had the same problem on three occasions, turned out it was the sim card, they replaced the sim FOC.

[SheungWan]

Very simply, sometimes the service is junk as is AIS dongle as well.

[Asiantravel]

True have no desire at all to service and keep their customers happy.

I call them customer “ no service “ representatives.

When you go to their stores the staff at the computer terminals almost ignore you and are more concerned with what is happening on their screens than dealing with the customers.

I have never seen such rude people as in this company

[dazk]

perhaps i will change providers can i use an ais sim in my true dongle ??

[Kaoboi Bebobp]

True have no desire at all to service and keep their customers happy.

I call them customer “ no service “ representatives.

When you go to their stores the staff at the computer terminals almost ignore you and are more concerned with what is happening on their screens than dealing with the customers.

I have never seen such rude people as in this company

This has been exactly my experience too. They are so slow to acknowledge you and so quick to simply dump you on to someone else, even though they are at a customer service desk. There's usually only one go-to English speaker at each location. (I will say the mobile telephone Help Centre tends to be pretty good.)

Just for contrast, it's completely the opposite in Phnom Penh. Not only are the mobile phone staff good English speakers, they also are very polite, knowledgable and helpful. That's Mobitel by the way, but I've had the same experiences at Smart, Hello and Metfone.

Added: The best True shop I've found so far is the one east of Tukcom on Pattaya Tai.

Edited December 7, 2013 by Kaoboi Bebobp

[blackman]

True have no desire at all to service and keep their customers happy.

I call them customer “ no service “ representatives.

When you go to their stores the staff at the computer terminals almost ignore you and are more concerned with what is happening on their screens than dealing with the customers.

I have never seen such rude people as in this company

This has been exactly my experience too. They are so slow to acknowledge you and so quick to simply dump you on to someone else, even though they are at a customer service desk. There's usually only one go-to English speaker at each location. (I will say the mobile telephone Help Centre tends to be pretty good.)

Just for contrast, it's completely the opposite in Phnom Penh. Not only are the mobile phone staff good English speakers, they also are very polite, knowledgable and helpful. That's Mobitel by the way, but I've had the same experiences at Smart, Hello and Metfone.

Added: The best True shop I've found so far is the one east of Tukcom on Pattaya Tai.

The best True shop I've found so far is the one east of Tukcom on Pattaya Tai.

+1

[Manuel9]

I by for 10Jährs a I-Pone by True Move. The Wi.Fi not going and the Service wer by I-Pone.

I-Pone tog my, the reperier Service wer by True Move.

Naw i have a Samsung and Titag

Manuel

[anon8]

True 3G data has been really bad for a week or so. Data connection simply stops, then connects again in 30 minutes or so.

AIS has not had this issue in the past month.

But True has not dropped 3G since Monday. Maybe they restarted their Pattaya router, you know, unplug it and restart