Kenny202

Such an easy and obvious fix lol. Thank you so much! Works a treat

You used to be able to somewhat judge a cheaper manufacturer by the screens they were using as most of the cheaper companies bought screens from Phillips, Sharp, Panasonic etc. I remember Philips being very highly praised. Basically assemble other larger manufacturers cheaper components. Not sure what the deal is now or even how an LED / OLED etc even works. My last TV also Samsung and while it lasted 7 or 8 years there were constant issues, one of which where LED bulb covers randomly falling off which leave bright spots here and there. Was expensive to get fixed too and an ongoing problem. It had other smaller issues too with connectivity....didn't seem to integrate well with other accessories. We got the life out of it but were nursing it the whole time

You are a peanut. A hissy fit? All of these broad statistics and information (without facts) you quote you must think makes you appear to be "in the know" right? I have fiber internet in a said rural area, 400km away from Bkk, 20km out of town, and last place I lived had fiber which was even more remote. You are just talking a LOT of HS and making these huge statements as fact that just aren't true. Suggesting someone should have spent 100k with a company with this sort of attitude is ludicrous. The same thing could have happened only the minimum service call would have been 30k-50k. The problem with the way the world is going is where everything is obsolete or unfashionable after a year, with people like you espousing anything under 100k THB is the product of corporate brain washing. It wasn't a high end TV at 10k but from a company like Samsung for a lower end TV I expect less features and performance....not self destruction after a year...coincidentally 2 months out of warranty. Almost like it was planned. Look at phones some these days over 40k and irrespective of the working condition of the phone it will be unusable within 3-5 years due to lack of security updates etc. I am sure companies like electrical appliance manufacturers are groping around for ways to do the same with other appliances. Electric cars will be another example of a limited lifespan for a major purchase. Other problem with people like you being happy to be ripped off because minimum service cost 6000 baht is comparable to the west just demonstrates what a fool you are. Do you realize what percentage a company tech would be receiving out of that 6000 baht? He would be lucky if he got 300-500 baht personally for the call. We are not in Europe or the States...This is Thailand. You talk about all the satisfied customers in Thailand when there are a considerable amount of people just in this thread with similar stories. If I was doing a poll (sampling) I would say it is a horrible reflection. But somehow you seem to have this inside knowledge of all these happy customers in Thailand....somehow. Hundreds of thousands of Samsung Televisions are sold in Thailand and relatively few manufacturing defects are reported. When they are, they typically show up within the first 90 days of use. Where do you get this sort of information from or are you from Samsung?

Nothing like that. Just watching TV and lost picture, still had sound. The tech said when he pulled it apart part of the backlight had blown. Not sure if a component or chip or what but he said caused some sort of burn mark

My thoughts exactly. I will be looking for warranty over anything else in future. 3 years at least. If after three years it goes on the fritz I'll chuck it and buy another. My current TV is 4k and I use standard settings on it. I don't like the appearance of the 4k anyway.

Victim blaming at its best 5555. What a complete and utter load of clap trap. You forgot I might have spilt beer all over it, Thai ghosts have possessed it etc etc. The TV was purchased new in the box. Never been moved or abused in any way. Normal use. How do you deem annoyance at a product 2 months out of warranty and then clear extortion / ransom to fix it of more than 60% of the new purchase price as "emotional". It's clearly wrong and seem to be many examples of same. Have a look at some of the reviews on their products / phones last few years exactly the same sort of stuff. I live in NE rural Thailand....we have cable internet speeds up to 1000mbs. This wont run a TV? I was under the impression Thailand has some of the fastest reliable internet in the world. A long meaningless diatribe of drivel designed to big note yourself. Also I too have had many Samsung products over the last 15 years....Still have a washing machine and LED TV that had lasted for the first 10 years I have been here (obviously heat / humidity never effected it) and only replaced it recently with the said item in question. In fact any TV or appliance I have had in the last 30 years, Samsung / others have been extremely reliable and long lasting. It seems this is no longer the case.

All the wrong reasons? Id say a major failure after 14 months and then extortion by the manufacturer, with many other reports of the same are pretty good reasons to hate

Well good news our tech got back to us its the backlight, said it looks like it blew up. 3000 baht total to fix. Still p$$es me off on a 14 month old device but better than 6k

Agree. Last TV Samsung and wasnt great (had little issues) but worked reliably for nearly 8 years. Where it fell down were all the little led covers were slowly falling off. Washing machine great too. They have just become very greedy and arrogant

What really annoyed me when I bought this was I spent at least 30-45 minutes to get the thing hooked up and workable as it is mandatory to set up an online Samsung account, register everything, trying to type in crap with the remote control....go through all this rigmarole that in no way benefits / effects or is required for the usage of the TV in anyway. Only benefit is to Samsung so they save on advertising sending me around 4 advertising / spam emails everyday.

I forget which device / devices it were but weren't apple recently outed and lost their final appeal for building obsolescence into some / one of their devices where it would intentionally slow down after X amount of years? Big class action which they have a judgement against them involving 300-500 million US$? Maybe that what they are referring to

Yes, like everything is programmed to self destruct these days. I remember my mum had a Rank Arena and a Phillips colour TV in the 70s/80s. Both were still in the home and working well both over 30 years old

Thanks for the reply mate but not every Westerner in Thailand lives in Pattaya lol. We are up north. Looks like the service / repairs are all co ordinated through HO in Bangkok. or so my missus says anyway. We have a Samsung office here too but not for walk in repairs. In any case the local Samsung office were the ones who called us. According to missus we have to call Bkk and they farm the job out to their techs here. I asked her why she wasn't talking sternly to Samsung as the machine is only 14 months old, and why didn't you take them to task on how they know exactly how much the TV will cost to repair (6000 baht + 7% VAT) without even seeing it? Like talking to a brick wall. This sort of TV has about 5-6 PC boards in it as well as connectors etc and could be anyone of those things. There are 20 you tube videos saying this model had a PC board connector problem and can be fixed in 15 minutes. We do know a private tech who I use to do my music stuff amps etc and he told us he does TVs too. I would have called him first but 2 months out of warranty you would think Samsung would at least come and check first. The private tech guy usually honest and ridiculously cheap but I heard my missus telling him Samsung quoted us 6000 baht (even though she denies it) so who knows what is going to happen. Hes picking it up today. As for Samsung, yes that the end of them for me. Reading a story about one of their phones they released just over a year ago...same thing just out of warranty and people getting lines on their screens etc. Samsung not only not offering to repair cheaply or free but milking it quoting ridiculous prices for replacement screens. Had a similar issue with LG also so they are off the Xmas list.

Anyone had any dealings with them here? We bought a brand new 50" TV from Lotus just over a year ago....thing is a couple of months out of warranty. This morning for no apparent reason lost picture but still have sound. Called Samsung service...got the local agent call us back on the phone to announce "oh this problem 6000 baht to fix (+7% VAT) lol", without even seeing it. And not taking into account the thing just out of warranty. The repair would be 60% the price of the TV we paid!

One other thing, I notice when downloading apps for the app store, whether free or not it comes up "processing payment". Is there actually a warning if you are really going to be charged for an app?