I tried this week the express vpn paid the fee for 1 year then the started to use it, entered the supplied activate code signed in and back came download which had aready done. So contacted help support chat line and they went through the whole thing with and still the same thing download express vpn. the next day try again same result after checking the account was active.after a hour getting nowhere ask for a refund after they gave aload bull---- they said they would return they money but would take 7-10 working days. however after reading reviews its not straight foward that I will get the refund so I will belive it when happens. What really annoys is have used vpns before once you paid up and you go. the reviews ou trust pilot are quite conncerning