I have had a problem with my laptop today. After using it and then shutting down switch off, 3 hours later to use as soon as I pressed the power button up came hardware scan completed no issues then google chrome opened and also my battery was low. Is it normal for Dell to be able to run the scan while laptop is shut down and power off. I did contact Dell help chat but got no sense out of them, has any one had the sae sort of problem