Joe was a great example to us all. He was calm, collected and measured and TOOK TIME to respond to questions, allaying the fears of many. He seemed to be a genuinely upright and good fellow. He helped me enormously and always responded in a timely polite manner, giving me the information I needed without any clever snarky remarks, so often associated with ASEAN NOW/THAI VISA members (not all - but many) May he RIP and God bless his surviving family.