Have you tried this. :
Search for: How do I talk to a live agent on AirAsia?
How do I contact AirAsia for a refund?
How do I change my flight schedule on AirAsia?
How do I email AirAsia Thailand support?
How do I speak to a live customer service agent?
Things You Should Know
Dial 0, *, or # multiple times. This can take you straight to an operator on some systems.
Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”
Call a local branch. Sometimes you can get a real person faster this way!