Same here. I called Care First and the rep made a "case" for me. That took about a week. The problem was that they didn't pay me. they paid the hospital which I had already paid. I received a refund from the hospital.
In January, I needed a GOP fast for $6000, but the rep couldn't give me one because it had to be approved, so I called the GEO-BLUE headquarters in Pennsylvania and got to talk to a manager and he helped me.