ChipButty

I met a Russian woman today here in Phuket, she has a US passport

It depends as the OP says he has a small resort and has a hotel license so not illegal to do STR,

Give this guy a bit of support, Andy Mitten Great nephew to a United legend Charlie Mitten.

A good solid 3-nil win another goal for Hojland

I'm open to surprises

It was Trip Advisor. it kind of back fired on that hotel they did have a few negative reviews also on other sites, That warning is still there on TA but on booking.com they have changed their name,

How do you charge? direct off the guest or through the resolution center? who decides how dirty it is?

Maybe you should start adding a cleaning fee, many people do, if not a cleaning fee add it under a management fee,

He couldn't make a claim because he didn't have photo evidence which is required. Never take the word of a cleaner they expect to walk into a villa and the guest has left it spotlessly clean, if they did we wouldn't need the cleaners,

What's that?

Lots of host do charge a cleaning fee, and the host is able to make a claim if excessive cleaning is needed, sounds to me if it was that dirty only 2 day stay, they had a party,

I've seen Americans put an electric kettle on the gas stove, jing jing

We dont know what happened to her, unless you know something we dont, please share your information,

Same with car rental companies,

I did ask you before but you didn't answer me, Do you charge a CLEANING FEE? and while we are at it, do you charge extra for electric and water?

There is people who go around airbnb's claiming full refunds and get away with it, after their stay I might add, one of the easiest ways I have seen is for the guest to claim there is hidden cameras inside the property not only does the guest get a full refund the host gets suspended or account shut down,

I used to write "These guest would be more suited to a 5 star hotel on their next trip"

When he says he has not been able to book on airbnb because of the bad review, Airbnb will have record of that how many times he has been refused, If you could get access to that information or tell that guest to show proof as it would be in his inbox marked as "Booking Declined" pressure him to proved that info and it should say the reasons it was declined,

Do you charge a cleaning fee?

We bought our cleaner a new phone last year and showed her how to make video's when she does a walk through especially after check out, everytime after she cleans make a video or take photo's,

If you mean House Rules? each host has to write their own rules regarding check in and most host have their own check out rules, Like No Parties, No Smoking as a host you can put what you want within reason,

I'm frightened to say Good Morning to people in Thailand

That couple obviously told the wrong people about how much crypto they had,

If in Phuket you have to see Rawai, especially at the Title condo project,